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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.2
393 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 393 reviews

December 07, 2022

nice people good servise! i recommend this place the staff is very friendly i love this place! More

by mrromero2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

December 03, 2022

Always very friendly and ready to help in anyway never longer then they promised with service More

by IRONBOUND212
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, Noah Rowe
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Dec 08, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

December 02, 2022

The process was very smooth. No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine More

by dwallace770
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Watson, Noah Rowe
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Dec 08, 2022 -

Jim Ellis Cadillac responded

Thank you so much for taking the time to let us know about your experience. We sincerely apologize that your vehicle was not delivered back to you exactly how you left it. This will be addressed with our team to better our processes moving forward. Again, we appreciate your time and hope you have a great day.

December 01, 2022

Great experience with all service personnel. Really like the free car wash Told others about service More

by mghopk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
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Dec 08, 2022 -

Jim Ellis Cadillac responded

Hi there! We're so happy we were able to help you out!

Dec 08, 2022 -

mghopk responded

Great service

November 29, 2022

Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. More

by kfreeman165
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Jim Ellis Cadillac responded

Thank you for choosing Jim Ellis Cadillac as your first choice for all your automotive needs!

Dec 08, 2022 -

kfreeman165 responded

I would recommend Jim Ellis to anyone looking to purchase a vehicle.

November 28, 2022

My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely n More

by Jaihoon79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Wood
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Nov 28, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. Our process is always to run credit checks for all purchases, regardless of payment method. I sincerely apologize if this was not communicated to you effectively. We will use this feedback moving forward to improve our communication and processes.

Nov 28, 2022 -

Jaihoon79 responded

Not only was this not communicated, it was not authorized. There is absolutely no reason to do a credit check on a cash purchase. If that would have been stated at any time I would have taken my business elsewhere. This is a flawed practice, and illegal.

November 28, 2022

Wonderful experience with friendly and knowledgeable staff. We were blessed to have the best team work with us. Blake had patient every step of the way. More

by Lsue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Anderson, Blake Delacroix Kenya
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Dec 08, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

November 24, 2022

Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra d More

by LEE5600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Rowe
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Nov 28, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack in communication. We will use this feedback to better our processes moving forward.

Nov 28, 2022 -

LEE5600 responded

Ha Ha, that's a good one!! Apologies for the lack of communication, but we're sticking with the exorbitant repair costs.

November 20, 2022

Overall the best experience buying a vehicle from a dealership that I have ever had. More

by kredthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Kleen, Chris Pennington
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Nov 23, 2022 -

Jim Ellis Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 20, 2022

From start to finish customer service was at best average. It's still average even after purchasing the car. More

by tagg2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Anderson, Brent Kleen, Chris Pennington
Report | Print
Nov 21, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize that the customer service you experienced fell so far below our standards. We will work with our teams to use this feedback to better our processes moving forward.

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