Jim Ellis Cadillac

This dealership is a complete scam. I went to get my car diagnose but they didn’t do a diagnostics they just took what I told them over the phone with issues I was having and charged me I went to get my car diagnose but they didn’t do a diagnostics they just took what I told them over the phone with issues I was having and charged me when you do a diagnostics you’re supposed to get the whole report. 325.00 for nothing More

Everyone at Jim Ellis was very professional and the purchasing process was smooth as silk. Everything was setup online with a trade evaluation within minutes. Saved me from having to drive to Atlanta a purchasing process was smooth as silk. Everything was setup online with a trade evaluation within minutes. Saved me from having to drive to Atlanta and sit in a dealership for hours. The days of being tossed around with lots of high pressure sales techniques are thankfully gone. Chris and the team were great to work with on this deal. The car was delivered to me and my trade was picked up at the same time. One last note, don't deal with any dealership that loves to add crazy fees beyond a standard document fee. It's not uncommon for slimy dealerships to get you emotionally attached to a vehicle only to add stupid fees on top of the sales price. I had one dealership try to add $5,000 worth of bogus fees. Heck, one was a $1700 used car evaluation fee! That's saying they want to charge me for selling them my car. I don't think so. I walked out. Jim Ellis has a fair documentation fee plus the tax, tag, and title. They didn't try to charge me any hidden fees on top of the sales price nor charge to deliver my vehicle. That's good business. Thank you Jim Ellis. I've dealt with you for years and look forward to future business together. More

Blake gave us outstanding service twice! He is both personal and professional. We highly recommend him! He is both personal and professional. We highly recommend him! More

Mr. Kenya was an excellent salesman! Not only was he extremely helpful and personable, but his customer service was top-tier. I've definitely recommended a few of my friends to Jim Ellis of GMC/Buic extremely helpful and personable, but his customer service was top-tier. I've definitely recommended a few of my friends to Jim Ellis of GMC/Buick because of Mr. Kenya's customer service. More

No quality control, I had to go to the dealership twice and today my Cadillac Escalade is still do have tinted windows that I was told was completed and it’s not. I was charged for window tint $599, and if and today my Cadillac Escalade is still do have tinted windows that I was told was completed and it’s not. I was charged for window tint $599, and if I had not said anything the dealership was just going to keep my money. I don’t like to be cheated. I purchased this vehicle in good faith and I have had nothing but problems and a lost of my time traveling back and fourth to the dealership. You cannot tell me it was a mistake because a couple of days after I purchased the vehicle the dealership picked it up from my home to complete these exact things, vehicle wrap, fabric protection, tint windows and floor mats and wheel lock. I don’t have the mats or wheel lock. I have been buying vehicles for over 30 years and never went through this. So again I have to take my time to get my vehicle windows tinted the same windows I paid Jim Ellis to tint and my money was taken with a smile. More

From my experience This dealership does bad business. After my purchase my vehicle was at the dealership three times and my vehicle is still not complete for what I paid for but was told it was done. If After my purchase my vehicle was at the dealership three times and my vehicle is still not complete for what I paid for but was told it was done. If I had not taken it to a window tint shop they would have not said anything and just kept my money. More

I appreciate have Brent followed up with me to get the deal completed Even though the car was difficult to obtain. And he stayed late to complete the deal deal completed Even though the car was difficult to obtain. And he stayed late to complete the deal More

My salesperson, Blake Kenya, was customer service oriented and efficient from the start. I came to Jim Ellis Buick GMC Atlanta after work on a Wednesday evening. The process of test driving, negotiat oriented and efficient from the start. I came to Jim Ellis Buick GMC Atlanta after work on a Wednesday evening. The process of test driving, negotiating the sales price, and closing the deal only took a couple of hours. When I picked up my new car the next day, Blake made sure I was familiar with all the features of the vehicle. It was a very pleasant experience, and I'm very happy with my new car. More

Noah Rowe was a tremendous help and is a real asset to the service department. Great job. the service department. Great job. More

Everyone seemed very professional and helpful. Everyone seemed very knowledgeable and attentive, I would highly recommend your dealership! Everyone seemed very knowledgeable and attentive, I would highly recommend your dealership! More