Jim Ellis Cadillac

I drove all the way downn from Alaska to purchase a new Hummer they had on the lot. I was greeted by a tall drink of water with a beautiful accent named Jonathan Arante, who asked us if we needed any food Hummer they had on the lot. I was greeted by a tall drink of water with a beautiful accent named Jonathan Arante, who asked us if we needed any food or drinks after such a long drive. We have never had service like this before and were blown away by the complete vehicle demonstration. These guys were so top notch!! To top things off we even had a visit from the GM Jamie Warren thanking us for our business. (Super Handsome I might add). I have never felt so good spending 6 Figures in my life! Thank you to Everyone at Jim Ellis Cadillac!!! More

One of the best purchasing experiences! Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an e Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an example of how sales managers should interact with customers. Lastly, Mark in finance was quick and efficient. I told him what I wanted and he made it happen. Thanks Jim Ellis Cadillac! More

Paloma was Great. I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to fin I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to finish in less then 2 hours. I’ll be using her again in the future. Thanks, Jessica More

Justin was a pleasure to work with. He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again for our family!! More

Alan C. Was great and very informative and made the process super easy! I would definitely do business with him again Was great and very informative and made the process super easy! I would definitely do business with him again More

I purchased a vehicle here on 3-14-24. I drove from SC 3 hrs to pick the vehicle up on the 15th and there were some things wrong with the vehicle. Justin (the car salesman) assured me that I drove from SC 3 hrs to pick the vehicle up on the 15th and there were some things wrong with the vehicle. Justin (the car salesman) assured me that they would be corrected- The vehicle would be delivered to me on the 17th, my GM points reimbursed to me (since the paperwork was already completed and not applied), and tags would be mailed to my house. After two months, two temporary tags and still no reimbursement or tag, I went to the SC DMV and learned that I would have to fill out paperwork, go to the tax office and go pick up the tag myself (which they informed me happens a lot when purchasing a vehicle in GA.) I have no problem with the extra time, effort or money this took. I do have problems with being lied to by Justin repetitively though. I then called to speak with the GM, Jamie on 5/31/24. He told me he would look into my files and call me back from his personal cell phone number and let me know what was going on. We spoke for less than 5 minutes. He had someone names Melissa call to explain that SC is a title only state. After asking if I would like to speak to anyone else (who else would I speak to if not the general manager himself, who did not return my call as he said he would)?, I told her no, I would be writing an online review. Suddenly, Jamie called from his cellphone and left a voicemail stating that he was about to have Melissa call and explain the tag/title process to me and to please call him if I had any other concerns. Now we're insulting my intelligence and trying to cover our tails... the call logs prove that. My concerns are that after spending six figures on a car, no one feels any responsibility for customer satisfaction/complaints or upholding the end of their verbal agreements. I had a witness with me for the signing of the paperwork and the promises made by Justin. I recently took my vehicle into Augusta, GA for service and realized I also had an air conditioner hose leaking and the shaking tire issue was a result of needing an alignment and balancing (which Justin said would be fixed before delivery.) I would never do business here again. More

Joseph was great to deal with. Honest, straight forward and very concerned about our vehicle needs. We will recommend Joseph to everyone. Honest, straight forward and very concerned about our vehicle needs. We will recommend Joseph to everyone. More

I dreaded having to shop for a new car after 24 years with the same ride. Justin Perlino changed my mind. Communication was quick and responsive and done, for the most part, online or over the phone. with the same ride. Justin Perlino changed my mind. Communication was quick and responsive and done, for the most part, online or over the phone. They had the Lyriq I wanted in the color I preferred and even found some additional discounts I was eligible for. This was NOT the experience I had at other dealerships in the Atlanta area. More

Justin was courteous, polite, patient, accommodating, supportive, professional, knowledgeable and friendly. Everyone one else I dealt with apart from the receptionist was quite pleasant to deal with... g supportive, professional, knowledgeable and friendly. Everyone one else I dealt with apart from the receptionist was quite pleasant to deal with... good customer service program. More

Bobby was very nice and patient. First sale person that I encountered that I could trust because he made sure that I left satisfied with my purchase. First sale person that I encountered that I could trust because he made sure that I left satisfied with my purchase. More