Jim Ellis Cadillac

Too many issues to write. Paid for cadillac sill plat and keyless entry (both $115 labor pre-paid on the cadillac website) and scheduled to have them installed. When I broug Paid for cadillac sill plat and keyless entry (both $115 labor pre-paid on the cadillac website) and scheduled to have them installed. When I brought the Escalade in, they asked if I wanted to wait, I said I would come back later. Called later that afternoon, they said MIGHT be ready tomorrow. xxx is the point of an appointment if they cannot work on it same day? Common sense! But they said they wanted to have a conference first when I live 1.5 hours away round trip and it is a simple $115 labor part install? What a joke. I called for the price of a duplicate key before going, gave them my VIN, and 20 minutes later they said $560 (wow). I asked for a key duplicate when I dropped it off. 24+ hours after dropping off THEY STILL COULD NOT MAKE A KEY for my 2022 Escalade. They EVEN said it might be more $ and COULD NOT EVEN GIVE ME A PRICE 24 hours later. The keyless entry they installed was totally crooked, looked like a kid slapped it on! I fixed it myself later and cleaned up the resulting tape mess, I did not have time for them to take it back and fix it while there. Key pad itself is not pressing down on the 0 digit unless you crush it, cadillac problem, tech noticed it but oh well, not a Jim Ellis Cadillac problem apparently. I said I had a very tight schedule and please have the car ready for me exactly at 2. Car was not out front. Car was not washed, asked if I want to wait, I had no time for that either. Had to wait for the technician to tell us how to program the keyless entry even after that. Parts person was nice. More

Try to get in contact with accountant general manager no one return phone calls. They sent my payoff check to the wrong bank trying to get it rectify. No one wanna answer the phone or return phone calls. Th one return phone calls. They sent my payoff check to the wrong bank trying to get it rectify. No one wanna answer the phone or return phone calls. That’s how you guys treat customer with 820 credit score I’ll never buy from you guys. More

Don’t hesitate to work with Justin and Jim Ellis. We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him the vehicle we had found on their website. No expectations or pressure that evening during the test drive. He answered the rest of our questions by phone or text and we finalized the purchase electronically four days later. The truck was delivered to our home. We felt like their most important customers. Easiest vehicle purchase we have ever made. We already know where we will buy our next vehicle and who we will work..Justin.. hands down. More

We were very pleased with Justin as he worked with us on all aspects of the buying process. Also, very impressed with Joe in Finance. Did a very good job of putting the sales contract together as requeste all aspects of the buying process. Also, very impressed with Joe in Finance. Did a very good job of putting the sales contract together as requested. A true gentleman with both of those guys. More

I literally handed the salesperson an easy deal. I asked for a seasoned salesperson and was sent to Jonathan since Charles was no longer there. Well, I repeated myself several times, received an inf I asked for a seasoned salesperson and was sent to Jonathan since Charles was no longer there. Well, I repeated myself several times, received an inflated bill of sale in which the price of the car was much more than the MSRP advertised on the website. They also added optional ancillary products as well as an “Allstate paint and protection” plan advising that it couldn’t be removed because the services had already been applied to the vehicle. If that’s the case then tell me why the coverage protects against future incidents. To add insult to injury, beside I wanted this vehicle, I was told to expect a call from the finance manager. My financing is already in place. The salesperson only wanted to know when I would present myself at the dealership. Well…..never got that call from the finance manager so I guess my 60k ain’t about nothing. Their service department is the best but sales SUCK! How do you fumble something that’s given to you??? More

Helpful and friendly. Worked with us, as we needed time to decide if this vehicle was right for our needs and our family. Easy buying process. Worked with us, as we needed time to decide if this vehicle was right for our needs and our family. Easy buying process. More

Mark was very professional and friendly! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! More

Excellent service all my questions answered promptly this was the easiest purchase that I ever made I highly recommend this Dealer and the sales team thank you was the easiest purchase that I ever made I highly recommend this Dealer and the sales team thank you More

Sales staff was very attentive and the vehicle we purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the finest I’ve dealt with. Had a problem with a rebate but was rectified by by the GM and issued a check on the spot. Jim Ellis Cadillac is 2 hours from our home. We will make the trip to purchase our next Cadillac from Jim Ellis. Great staff and customer service appears to be their main objective. Rear to be 100 percent satisfied in purchasing a vehicle, very nice change. More

My experience was quick and extremely enjoyable. The staff was friendly and courteous. They ensured that all of my questions and concerns were met. Would definitely purchase again as well as refer f The staff was friendly and courteous. They ensured that all of my questions and concerns were met. Would definitely purchase again as well as refer family and friends More