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Jim Ellis Cadillac - Service Center

Atlanta, GA

4.2
183 Reviews

183 Reviews of Jim Ellis Cadillac - Service Center

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April 15, 2022

Went in for a recall. Was told of a problem that I was not aware of. When I asked about another problem, the service person acknowledged he noticed it, but indicated it More

by m.ariza1967
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Director, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

April 15, 2022

1. Professional 2. Fixed problem 3. Charges were reasonable 4. Will refer to family and friends More

by zebducre7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Jun 03, 2022 -

Jim Ellis Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! your expectations and really help you out!

April 15, 2022

I had a great experience with the service team. They helped me understand the issue and how to resolve the issue. More

by JSHAIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James the sales manager
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience!

April 15, 2022

Clean and comfortable waiting area and a clean car returned to me! Great service manager! More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

April 15, 2022

Excellent customer service timely and support from service department clean facility and snacks and drinks More

by VLANZO67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

April 15, 2022

Nice employees and comfortable waiting area …kept me updated on the progression of the repair of my car. More

by JLRACOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Jun 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thanks for taking the time to leave a review.

April 15, 2022

Lovely dealership. Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabil More

by WOODENSHOE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of names
May 19, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to leave us this information about your experience. If you are willing, we would like more information so that we're able to better assist you and make this right. Please give our Service Manager, Jason Blanchard a call at your earliest convenience at 678-259-0523.

April 15, 2022

Service was excellent and my vehicle ready when promised in a timely manner. I was surprised Noah had my car washed. More

by Miss G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

April 15, 2022

Nice place. The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks More

by MKEILE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

April 15, 2022

Very professional and responsive to my questions and auto services. Will be going back as my primary car service provider. More

by Hnmendel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience! We sincerely appreciate your feedback and look forward to your next visit. Have a great day!

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