Back

Jim Ellis Chevrolet of Atlanta - Service Center

Atlanta, GA

4.4
2,771 Reviews

2,771 Reviews of Jim Ellis Chevrolet of Atlanta - Service Center

Sort by
May 16, 2024

Had take it back three times, don’t thank it’s the service person’s fault, but I thank the mechanic had to know the Engine light was on when he completed the work my opinion. when I picked up the veh More

by Follow me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Expect the Best! Service Manager Mr. David Theriault

May 16, 2024

Jason did an excellent job digging into my issue and provided a good explanation of the problem and a satisfactory solution. More

by bob@trouteaud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We sincerely value your business and look forward to your next visit!

May 15, 2024

Vladimir Kochubey is a Great Tech and Good friend. Everyone there is Great! I wouldn't deal with any other dealership. More

by WILLIAM121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that Vladimir was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

May 17, 2024 -

Jim Ellis Chevrolet of Atlanta responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

May 14, 2024

Excellent service, fast. Staff is very friendly and knowledgeable. Will always continue to come back for service More

by TONYA3B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 14, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Tony, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

May 11, 2024

Orlando is personable, knowledgeable, and customer centered. I could not have asked for a better man. Keep up the great work!! More

by ISAAC_POLITE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Jeffrey
May 11, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for our service department, Isaac! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

May 11, 2024

Jason Blanchard and his service team definitely stand behind their word and their word! I had a extremely problematic vacuum leak situation with my Chevy Malibu LTZ and after several visits for the reocc More

by Navyguy410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolas Caicedo
May 12, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with Jason and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

May 10, 2024

Excellent service and my car was ready before I was expecting it Thanks. I will definitely return if needed More

by RSTATL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

May 09, 2024

This dealership service department is super slow. They had my car over a week before the diagnostic test was completed. They did the work in two days. I had to call them because they don’t call you l More

by Carolyn.nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you, Carolyn, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Don't hesitate to get in touch with Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com so that he may address your concerns.

May 11, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (678) 585-2314.

May 05, 2024

didn’t repair my sensor on my driver side, when i dropped off my truck for oil change. More

by albert-wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudine Mathews
May 08, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Albert, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com. We'd love to get to the bottom of this and turn things around for you.

May 08, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Albert, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (678) 585-2314 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 05, 2024

Very good service nice to customer. Fast service explain very well to customer. Very professional sale person. More

by David Barrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you, David, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

...
20
...