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Jim Ellis Ford Sandy Springs

Atlanta, GA

4.8
760 Reviews
Jim Ellis Ford Sandy Springs, acquired in 2021 by the Jim Ellis Automotive Group – an automotive group consisting of 21 dealerships, 17 brands a collision center and a stand-alone service center. offers new and pre-owned Ford vehicles, along with maintenance services and genuine Ford parts. As the group's inaugural dealership in Sandy Springs, the dealership has quickly acquired accolades with the 2025 Reputation.com 800 Club Award, and the 2025 Cars.com Consumer Satisfaction Award. Visit Jim Ellis Ford Sandy Springs at 7555 Roswell Road, Atlanta, GA 30350, or online at JimEllisFordSandySprings.com.
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7555 Roswell Road

Atlanta, GA

30350

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Showing 760 reviews

October 11, 2024

Luis Guardado let me know the truck i wanted was available. I agreed to take the truck and then he refused to take my calls or texts. Then when i called from a blocked number he finally picked up. More

by natwick
Recommend Dealer
No
Employees Worked With
Luis Guardado
Oct 15, 2024 -

Jim Ellis Ford Sandy Springs responded

Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 677-0700 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

Oct 15, 2024 -

natwick responded

I spoke to a manager the day this happened and the manager was apologetic which is why i was not so critical on the dealership as a whole. I have all of the calls recorded as well so there's not misinterpretation.

October 10, 2024

My experience was excellent! The employees are very friendly and helpful. I would shop here again and recommend it to my friends and family. More

by whitbrookeshirley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Armenakian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we're pleased to hear everything was completed to your satisfaction! Safe travels!

October 09, 2024

Louis was genuine, warm and friendly from the beginning to the end. He was knowledgeable and willing to work with us. More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi Mary, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Jim Ellis Ford Sandy Springs for all your vehicle needs! Take care!

October 08, 2024

Keven, my sales guy was amazing. He communicated with me throughout this entire process. The process was simple. And he made sure I felt comfortable. I highly recommend. More

by Killak346
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Vining
Oct 12, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 04, 2024

Jay Wiggins was extremely helpful in my purchase of my Ford vehicle. I appreciate his help. More

by coise414
Recommend Dealer
Yes
Employees Worked With
Jay Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

October 02, 2024

MICHAEL BUCK WAS PHENOMENAL! NO HASSLES, WAS ABLE TO OFFER ME A GREAT DEAL I COULD NOT REFUSE, MADE TRADING IN A VEHICLE SIMPLE, ALL AROUND A REFRESHINGLY GREAT EXPERIENCE! More

by RDS plumbers Roger
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Michael Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 01, 2024

5 Star/white glove treatment from my first interaction with Louis Thompson. He listened to what I was looking for in my next vehicle and I am extremely happy and satisfied with my vehicle. He was knowledg More

by Charmaine
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi Charmaine, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Ford Sandy Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2024

We recently had the pleasure of working with Louis at Jim Ellis Ford! The instantaneous warm smile and genuine and enthusiastic personality immediately made us feel at ease. We never felt rushed or pressured More

by caraokee82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Armenakian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 01, 2024

Mr. Thomas was very professional, and he took all the stress off the paperwork by being very honest. Being a Ford Family, We buy more than 2 Ford every year, he made the transition very easy. I give More

by Sebastian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andre Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Burger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Wiggins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Jim Ellis Ford Sandy Springs responded

Hello Sebastian, we apologize for your frustions and would appreciate the opportunity to make it right. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please contact the VP of Domestic Brands at (770) 234-8149 if you would like to discuss further.

September 30, 2024

I recently had the pleasure of working with Louis (LT3) at Jim Ellis Ford, and I can’t express enough how grateful we are for their exceptional service. From the moment we walked in, Louis greeted us with More

by KJAY012
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen
Oct 05, 2024 -

Jim Ellis Ford Sandy Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Ford Sandy Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!

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