Jim Ellis Hyundai

I’ve bought three vehicles from Jim Ellis Hyundai. the first two were new and the second was a certified used vehicle. With the last vehicle, I bought it just under 6 months ago and I was on maternity the first two were new and the second was a certified used vehicle. With the last vehicle, I bought it just under 6 months ago and I was on maternity leave for 4 of those months! I was hardly driving! The vehicle had a check engine light come on, they fixed it. The vehicle horn would go off randomly when I would lock the vehicle. The at just over 5 months of owning the vehicle, I needed new breaks and rotors! I reached out to the GM at around 3-4 months and he just passed me along to the sales team and did nothing to help me. This isn’t the experience I expect where I’m making a very important purchase. I feel that sold me a lemon and had they checked the vehicle, they’d have known it wasn’t in great shape. Additionally, there are other minor issues that were over looked. More

This was my very first time at hyundai they have great customer service i went in they gave me a great deal and it was done by MADISON GARDNER i really appreciate it i love the choice he provided for me h customer service i went in they gave me a great deal and it was done by MADISON GARDNER i really appreciate it i love the choice he provided for me he got what i wanted and ask for More

This was my first time going through the whole process of purchasing a vehicle and Madison Gardner made it as painless and simple as possible. All of the due diligence was done, my experience was nothing sho purchasing a vehicle and Madison Gardner made it as painless and simple as possible. All of the due diligence was done, my experience was nothing short of pleasant, and I absolutely love my car. I wasn't able to drive it home the day I purchased it, however Madison made sure to keep me in communication regarding any updates on the vehicle and delivered on his promise of when my car would be ready for pickup. More

I rarely leave negative reviews, but the experience I had with this dealership was, by far, the worst customer service I've ever encountered. While I'm sure the sales team puts their best foot forward when y with this dealership was, by far, the worst customer service I've ever encountered. While I'm sure the sales team puts their best foot forward when you're buying a car, their service and repair department tells a completely different story. About a year ago, I had a great service experience here, which makes this recent situation all the more disappointing. On Wednesday, my car was towed to the dealership due to a damaged tire. Since a diagnostic test was required, the vehicle had to stay overnight. From that point on, communication was virtually nonexistent. I received no updates for two days. When I called, I was repeatedly placed on hold, one time for over 20 minutes, and several times my calls were disconnected instead of being transferred to Jonathan, who was supposedly handling my case. Out of 15 attempts to reach them over two days, maybe five calls were actually answered. Jonathan did return two of my calls to tell me that their dealership refused to honor my Hyundai protection plan, stating they don't work with third-party companies--even after the insurance provider confirmed they've dealt directly with this location before, and provided all necessary information and a phone number for them to reach out directly to them. Jonathan's response was: "We don't call third party companies. You need to go back to the dealership where you purchased the protection plan." I spent over five hours on the phone between this dealership, the protection plan company, and other Hyundai dealerships trying to find a resolution. Jonathan advised me to have my car re-towed to Rick Case Hyundai, claiming it would be a complimentary transfer between dealerships--this turned out to be false, and it was clear he hadn't verified the information before passing it along. When I contacted the Rick Case dealership, even their staff expressed disbelief at how poorly the situation had been handled. In contrast, the Rick Case Hyundai staff went above and beyond to help. They made me feel valued, were responsive, and as of this morning, already provided 2 updates without me having to call THEM. I also contacted Potamkin Hyundai to check on tire availability and received the same level of kindness and efficiency over the phone. Both of these dealerships made me feel welcomed from the moment I spoke to them. Even the customer lounge areas reflect the difference in care: Jim Ellis Hyundai had a partially working coffee machine with no sugar stirrers and no other refreshments. In contrast, both Rick Case and Potamkin offer snacks, bottled water, and a clean, inviting atmosphere--small touches that show they value their customers. My advice to the Jim Ellis Hyundai team: you have A LOT of work to do when it comes to basic customer service. I strongly recommend you visit the Rick Case or Potamkin Hyundai dealerships and see how their customer services compare with yours. Simple courtesy and kindness and just showing some effort to work/help your customers goes a LONG way. You have lost my business for ever! More

Salim Karimov did an excellent job guiding me into finding the right car for my next chapter. He tried his best to stay on top of a long and grueling process and has followed up with me since my purch finding the right car for my next chapter. He tried his best to stay on top of a long and grueling process and has followed up with me since my purchase More

Received top service from Morayma in service! I had an issue with my Hyundai and she was quick to get it resolved. I definitely recommend this service department! I had an issue with my Hyundai and she was quick to get it resolved. I definitely recommend this service department! More

We had a great experience at Jim Ellis Hyundai with Salim Karimov as our salesman. We drove the Hyundai Palisade first, left and drove other cars during the day and returned to purchase the palisade calligra Karimov as our salesman. We drove the Hyundai Palisade first, left and drove other cars during the day and returned to purchase the palisade calligraphy. They were very understanding and did not put on the hard sell. It was such an easy experience. More

We worked with Lawson. He did a great job and was very kind, knowledgeable and honest. He listened to our questions and helped make us feel comfortable with our purchase. He did a great job and was very kind, knowledgeable and honest. He listened to our questions and helped make us feel comfortable with our purchase. Great job all around! More

We had the pleasure of working with Lee Wilson who was not only very knowledgeable but also made this experience very easy and quick. I would recommend this place to any one in the market for a new or use not only very knowledgeable but also made this experience very easy and quick. I would recommend this place to any one in the market for a new or used vehicle the service is unbeatable! More