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Jim Ellis Hyundai
Atlanta, GA
1,674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,674 reviews
June 21, 2025
I rarely leave negative reviews, but the experience I had with this dealership was, by far, the worst customer service I've ever encountered. While I'm sure the sales team puts their best foot forward when y with this dealership was, by far, the worst customer service I've ever encountered. While I'm sure the sales team puts their best foot forward when you're buying a car, their service and repair department tells a completely different story. About a year ago, I had a great service experience here, which makes this recent situation all the more disappointing. On Wednesday, my car was towed to the dealership due to a damaged tire. Since a diagnostic test was required, the vehicle had to stay overnight. From that point on, communication was virtually nonexistent. I received no updates for two days. When I called, I was repeatedly placed on hold, one time for over 20 minutes, and several times my calls were disconnected instead of being transferred to Jonathan, who was supposedly handling my case. Out of 15 attempts to reach them over two days, maybe five calls were actually answered. Jonathan did return two of my calls to tell me that their dealership refused to honor my Hyundai protection plan, stating they don't work with third-party companies--even after the insurance provider confirmed they've dealt directly with this location before, and provided all necessary information and a phone number for them to reach out directly to them. Jonathan's response was: "We don't call third party companies. You need to go back to the dealership where you purchased the protection plan." I spent over five hours on the phone between this dealership, the protection plan company, and other Hyundai dealerships trying to find a resolution. Jonathan advised me to have my car re-towed to Rick Case Hyundai, claiming it would be a complimentary transfer between dealerships--this turned out to be false, and it was clear he hadn't verified the information before passing it along. When I contacted the Rick Case dealership, even their staff expressed disbelief at how poorly the situation had been handled. In contrast, the Rick Case Hyundai staff went above and beyond to help. They made me feel valued, were responsive, and as of this morning, already provided 2 updates without me having to call THEM. I also contacted Potamkin Hyundai to check on tire availability and received the same level of kindness and efficiency over the phone. Both of these dealerships made me feel welcomed from the moment I spoke to them. Even the customer lounge areas reflect the difference in care: Jim Ellis Hyundai had a partially working coffee machine with no sugar stirrers and no other refreshments. In contrast, both Rick Case and Potamkin offer snacks, bottled water, and a clean, inviting atmosphere--small touches that show they value their customers. My advice to the Jim Ellis Hyundai team: you have A LOT of work to do when it comes to basic customer service. I strongly recommend you visit the Rick Case or Potamkin Hyundai dealerships and see how their customer services compare with yours. Simple courtesy and kindness and just showing some effort to work/help your customers goes a LONG way. You have lost my business for ever! More
by Catherine B
Employees Worked With
Jonathan
May 13, 2025
Salim Karimov did an excellent job guiding me into finding the right car for my next chapter. He tried his best to stay on top of a long and grueling process and has followed up with me since my purch finding the right car for my next chapter. He tried his best to stay on top of a long and grueling process and has followed up with me since my purchase More
by drveterinarian
Employees Worked With
Salim Karimov
May 09, 2025
Received top service from Morayma in service! I had an issue with my Hyundai and she was quick to get it resolved. I definitely recommend this service department! I had an issue with my Hyundai and she was quick to get it resolved. I definitely recommend this service department! More
by Karl
Employees Worked With
Morayma
March 01, 2025
We had a great experience at Jim Ellis Hyundai with Salim Karimov as our salesman. We drove the Hyundai Palisade first, left and drove other cars during the day and returned to purchase the palisade calligra Karimov as our salesman. We drove the Hyundai Palisade first, left and drove other cars during the day and returned to purchase the palisade calligraphy. They were very understanding and did not put on the hard sell. It was such an easy experience. More
by Jennifer.checkner
Employees Worked With
Salim Karimov, Jason Cruz, Miguel Rosario
January 29, 2025
We worked with Lawson. He did a great job and was very kind, knowledgeable and honest. He listened to our questions and helped make us feel comfortable with our purchase. He did a great job and was very kind, knowledgeable and honest. He listened to our questions and helped make us feel comfortable with our purchase. Great job all around! More
by js17171717
Employees Worked With
Lawsen
November 20, 2024
We had the pleasure of working with Lee Wilson who was not only very knowledgeable but also made this experience very easy and quick. I would recommend this place to any one in the market for a new or use not only very knowledgeable but also made this experience very easy and quick. I would recommend this place to any one in the market for a new or used vehicle the service is unbeatable! More
by Jordan6710
Employees Worked With
Lee Wilson
November 14, 2024
After a slight communications problem this turned out to be the best experience that I've ever had in buying a vehicle. I got what I believe to be a great deal on a Hyundai Santa Cruz. Chris Downing, Richar be the best experience that I've ever had in buying a vehicle. I got what I believe to be a great deal on a Hyundai Santa Cruz. Chris Downing, Richard Bryan and Harby de los Santos really took care of me with courtesy and efficiency along with no high pressure tactics. The deal was made completely on the phone and when I got to the dealership everything was exactly as stated on the phone. I arrived at Ellis Hyundai at 12:00 and by 1:30 I was driving my new truck home. I could not have asked for a better experience and I would certainly recommend this dealership for anyone that's in the market for a Hyundai. More
by ktbostick
Employees Worked With
Richard Bryan and Harby de los Santos, Christopher Downing
November 11, 2024
We were on the fence about which manufacturer we were going with prior to visiting. Looking at older, luxury 3 row vehicles- we had to do our due diligence and make sure we were making the best decision going with prior to visiting. Looking at older, luxury 3 row vehicles- we had to do our due diligence and make sure we were making the best decision for our family! Chris was so helpful showing us a Palisade! Explaining the difference in trims! Not expecting it to tick every box for safety and function for our family- it did! Chris did a phenomenal job explaining the warranties and difference in trim- and I know we wouldn’t have ended up with a Hyundai if it wasn’t for him! Car shopping with two kids isn’t ideal- and Chris and the team at Jim Ellis Hyundai made it so easy! We’re so excited about our new family vehicle! More
by MichelleGarcia
Employees Worked With
Christopher Downing
November 06, 2024
Probably the best car buying experience I’ve had. The salesperson (Amish Cline) was great! He explained every detail about the features of the car, but not in a pushy way at all. The finance guy (Ki The salesperson (Amish Cline) was great! He explained every detail about the features of the car, but not in a pushy way at all. The finance guy (Kirby) was also easy to deal with. This makes our second car from them, and I’m sure we will be back again. More
by Ed B
Employees Worked With
Amish Cline
