Jim Ellis Hyundai

Sead has provided excellent customer services with care, he is patient in answering all my questions and showed willingness to communicate with his supervisor in regards of my concerns. When I came back jus he is patient in answering all my questions and showed willingness to communicate with his supervisor in regards of my concerns. When I came back just after the store’s closing hour for more details of the car, even though he’s already stepped out, he came back to the store just to be there to answer my question… Would definitely come back in the future when I have vehicle needs! More

Great experience working with Mohseen and he provides humble and caring service to all his customers! humble and caring service to all his customers! More

Major was great and gave me a lot of clarity on options and features and helped me narrow down my options. Thanks! and features and helped me narrow down my options. Thanks! More

Parker Harris was wonderfully attentive and communication was excellent. We had a great experience and would cone again. Thanks was excellent. We had a great experience and would cone again. Thanks More

Service and execution of sales are great. Two time Hyundai buyer from Jim Ellis. Great deals! Two time Hyundai buyer from Jim Ellis. Great deals! More

They offered a fair price and fantastic customer service. Parker Harris and Kevin Prevost were extremely professional and were great to work with. Parker Harris and Kevin Prevost were extremely professional and were great to work with. More

I was assisted by Major in my experience here. He was not only a great source of information, but was fully transparent with me, and spoke in a very comforting and helpful demeanor. I’ll be back h He was not only a great source of information, but was fully transparent with me, and spoke in a very comforting and helpful demeanor. I’ll be back here to visit him and this dealership! More

Major was my rep and very helpful. Professional, to the point, and would come back again. Thanks again. Professional, to the point, and would come back again. Thanks again. More

My family and I have been Jim Ellis clients for many years. We were always satisfied with the product and the follow-up. However, my recent experience has left me confused. My Sonata was the target of s years. We were always satisfied with the product and the follow-up. However, my recent experience has left me confused. My Sonata was the target of several recalls. However, the reason for this experience was the fact that driving home from work, preparing to enter I-285 after midnight, the car simply stopped working. It wouldn’t restart and a tow was required. It was towed to my house where I called Jim Ellis the next day. They informed me of an engine recall but I would have to make an app’t and then the car towed to them. It took several weeks to secure an app’t but near the end of July, I was told to have it towed in. On July 28, 2023 it arrived at the dealership. From that point on, things went down hill. At first I was told “we’re working on it.” Then, after a week of non-returned calls, I was finally told that they would send paperwork to Hyundai in order to approve the needed engine replacement. That took another week. Again, no communication. Finally, on August 31, work was finished and I could get the car. I went to the service department and spent 45 minutes waiting because they couldn’t find my vehicle. The service advisor (Phyllis Marjorie?) walked the back lot which was a jumble of cars parked literally on any available surface. Finally, it was located but was blocked in. I had to wait once again while other cars were juggled so I could get to mine. The car had sat in service and repair for over one month for return of the vehicle (the repairs were completed in one day.) it was delivered to me absolutely filthy. It had not been washed or even had the windows cleaned (which I did after leaving so I could drive safely!) As an aside, I was told the “engine replacement” under the recall was actually a replacement part and that recycled or used parts were actually reconnected. During the one month plus time my car was held at Jim Ellis, I was forced to rent a vehicle so I could get to work. That cost me, out of pocket, an unnecessary expense of $ 1,739.56 from Enterprise. I will be in the market within the year for a new vehicle. I was considering another Hyundai from Jim Ellis. Now…??? I’m surprised that anything gets done at that dealership. Behind the showroom it’s seems as if the entire operation is an incompetent mess (friends have told me similar experiences of lost cars!) This has been a horrible experience with Jim Ellis. It has forced me to reconsider any further use of the Jim Ellis companies. Unfortunately, I feel as though my concerns will fall into a black hole and that will be that. Michael Davis More

I had a great experience with Parker Harris here! I got a new Hyundai with my trade in. The experience was seamless and Parker communicated with me throughout the day before making the decision to pu I got a new Hyundai with my trade in. The experience was seamless and Parker communicated with me throughout the day before making the decision to purchase the vehicle. He worked with me to get me what I needed and I’m very happy with my visit and decision! More