Jim Ellis Hyundai

I found the sales person at Jim Ellis, Tim Kettler, to be very responsive to my questions and needs. Timeliness of call backs and availability when I arrived at the dealership was perfect. Tim made the car very responsive to my questions and needs. Timeliness of call backs and availability when I arrived at the dealership was perfect. Tim made the car buying experience easy, and I am happy with my purchase. More

Ease of purchase was great, I had a very pleasant shopping experience. Tim Kettler provided courteous, friendly service, knew his product well. Would definitely reccomend dealership to friends and shopping experience. Tim Kettler provided courteous, friendly service, knew his product well. Would definitely reccomend dealership to friends and family. More

This was the smoothest new car purchase I have ever exeprienced. I was actually helping my daughter purchase her first time new car and I must say Kevin Frye was fantastic. Since I was not present he w exeprienced. I was actually helping my daughter purchase her first time new car and I must say Kevin Frye was fantastic. Since I was not present he walked her through the process, explained everything in layman's terms and called me and explained everything he was setting up for her to buy her first car. I cannot say how pleased we are with the professinal and personnal service we got from Kevin Frye of Jim Ellis Hyundai. Fred Hart Fort Mitchell, AL More

The people at Jim Ellis Hyundai are very polite and courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no except courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no exception) and the poor quality of the service are major irritants. Essentially, this dealership has caused me more problems that it has solved. As my car is under warranty, I need to have the major repair done at this dealership. The last three times it has been serviced, I needed to bring the car back within 2 days because of unresolved issues. In one instance, I brought my car in because the check engine light was on. After the car had been serviced, I did not even had time to reach the I-285 that the check engine light was back on because of what it turned out to be misfire. Three trips to the dealership and 3 days without a car later, I finally had the problem solved. The latest incident is related to the brake light switch recall. I had my car serviced and the light switch was changed. Later that evening, after picking up the car from the dealership, I realized the brake light actually never turned off. I verify the switch and it turned out that it was defective. I had to make another round trip to the dealership... I understand that things can happen and people make mistake, but changing a brake light switch and actually testing a little before returning the car to a client is not exactly rocket science. As a result, I am greatly dissatisfied with the quality of the service at this dealership, and unless they implement some important reform regarding the control of quality of their service, I do not intend to have business with them as soon the warranty ends, and I will certainly never buy a car at this place again. More

DJ was amazing! He helped me set up the entire purchase over the phone. All the contracts and paperwork overnighted with FedEx. I flew from NJ to pick up my new Matte Grey Veloster Turbo, and half expected over the phone. All the contracts and paperwork overnighted with FedEx. I flew from NJ to pick up my new Matte Grey Veloster Turbo, and half expected something to go awry upon arrival, but everything was ready and set up. I was in and out in less then 30 mins. Couldn't be more pleased with the service, courtesy and follow-thru of the folks working over at Jim Ellis, and especially DJ! More

Good: Salesman (DJ) is a nice guy and worked hard, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, told a few half-truths around the deal, kept promising inventory they could not produce, contract was not consistent with the quote, forced us to do an unnecessary credit app by surprise, did not prep the vehicle properly upon delivery. All in all a bad experience; this was my second purchase from this store, and likely my last. First one went better. More

Spence Rogers was an excellent salesman - a pleasure to work with, honest with pricing, and willing to work with us to find a car to meet our needs. work with, honest with pricing, and willing to work with us to find a car to meet our needs. More

I recently purchased a CPO 2012 Hyundai Genesis from Jim Ellis. The salesman was very helpful and did not pressure me in any way to buy. He was honest as I feel Jim Ellis Hyundai is. The price was fair a Ellis. The salesman was very helpful and did not pressure me in any way to buy. He was honest as I feel Jim Ellis Hyundai is. The price was fair and I look forward to getting my vehicle serviced there. Thanks Darrell Coffey for being so helpful. More

The sales associate, Denise, was extremely knowledgeable and answered all of my questions thoroughly. This was my very first car purchase and she walked me through every single step and I never felt pressur and answered all of my questions thoroughly. This was my very first car purchase and she walked me through every single step and I never felt pressured like I was at other dealerships. More

I had a very serious accident, a t-bone side impact in my Tuscon The EMTs said the only reason I was alive was the side airbags and safety features. This time I selected a Sante Fe, a littler larger and even Tuscon The EMTs said the only reason I was alive was the side airbags and safety features. This time I selected a Sante Fe, a littler larger and even higher safety ratings. Jim Ellis service had always been wonderful and that is why I came back. There is a new Hyundai dealership less than 5 mules from my house.i came inside the perimeter to get the quality service Jim Ellis offers. The service guys call me by name. Jim Ellis' Atlanta Best Option is great for me.i just can't say enough good about my experience at Jim Ellis Hyundai. Thank you! Cindy Murphy More