Jim Ellis Hyundai

We just purchased a new Hyundai Elantra after 2 months of maintenance issues and the unfortunate demise of my previous car, and was “over” the entire process of looking for a new car almost before it started maintenance issues and the unfortunate demise of my previous car, and was “over” the entire process of looking for a new car almost before it started. Needing to make a decision quickly, and with the intention of comparing Hyundai to another make and model, we stopped in at Jim Ellis to test drive the Elantra. Bill Morrow was up front with us from the beginning about what we could expect with regards to comparison between the cars we were looking at, and what he would and could do for us, both as part of the dealership and personally, in helping us to come to our own decision. He told us about the car, explained the options, took us for a test drive (and a harrowing but effective “brake test”!), answered all of our questions, and without any pressure to buy, we left with the promise that he wouldn’t be following us up or harassing us by phone on our decision, but would be available to answer any questions we had and would follow up with us by email in a couple of days. As it turned out, he never had the chance to initiate that email, but true to his word, was available to answer all of our questions –day and night, both on duty and off, and worked hard to get us in the car we wanted for a price we could afford. When it came time to close the deal, we had a short window to complete the paperwork and pick up the car, and Bill worked with us over the phone on his time off to line up the paperwork and the car that needed to be brought over from another dealership, came in to work several hours early on his wedding anniversary, and even picked us up from the MARTA station, doing everything in his power to get us in the car and on our way in a timely manner, always with a smile and literally at a dead run. Bill Morrow’s service - on duty and off, “above and beyond the call of duty”, and his integrity were unparalleled throughout the entire process, and are rarely found anywhere in the service industry these days. In fact, the quote on the other car we were considering was considerably less, but couldn't imagine better service or warranty than we received from Bill and Ellis team with the Elantra that we ultimately purchased. I would purchase my next car from Bill and Jim Ellis Hyundai without hesitation. More

Unmatched integrity.  I emailed and requested a Unmatched integrity.  I emailed and requested a drive off the lot price from 8 different Georgia Hyundai dealers for a new 2013 Sonata.  Darryl Baxt Unmatched integrity.  I emailed and requested a drive off the lot price from 8 different Georgia Hyundai dealers for a new 2013 Sonata.  Darryl Baxter from Jim Ellis was the only one that gave me that price right out of the gate.  After as many as 15 back and forth emails and calls from one dealer and almost as many from the rest Jim Ellis remained the lowest, again right out of the gate. Darryl only had to send one email.  Jim Ellis didn't have the particular car I was looking for so Darryl found the car I was looking for and had it transferred without requiring a deposit.  Again, the only one to even offer.  One dealer actually tried to hold the car on their lot hostage saying they were the only one with that particular car.   Multiple competing General Managers eventually ended up calling me, a few saying they can't stand losing to Jim Ellis, that alone speaks volumes.  I'm sure because it happens all too often.  They gave their best price but even then they were $700 off the mark.  So I went to close the deal Saturday (1-12-13) expecting them to try for more money during financing.  Hau-B had us in and out in 10 minutes and never once tried to push anything extra.  Everything was offered but with absolutely no pressure.  The drive off the lot price quoted was the exact amount I paid, down to the cent.  The interest rate was exactly as quoted.  Every T was crossed and every I was dotted, every question answered and very quickly.  Darryl apologized for the process taking so long even though I couldn't imagine how it could have went faster or smoother.  I couldn't have hoped for a better transaction or experience.  I'm sold for life and not just because the car came with a free lifetime warranty but because I was treated with respect and met with uncommon integrity.  Darryl Baxter is the real deal, straight up.  I will recommend Jim Ellis to all my friends and before you make your decision you owe it to yourself to at least give them an opportunity to earn your business, they definitely earned mine.  Oh, in case you're wondering we couldn't be happier with our Sonata. More

"Keith did an excellent job of helping us make a decision about buying a car from Jim Ellis as we have always traded with Hennessey Lexus. This was a difficulty decision for us at a difficult time i decision about buying a car from Jim Ellis as we have always traded with Hennessey Lexus. This was a difficulty decision for us at a difficult time in our family. We apprecaite all that he did to make the experience a pleasant one!--Clifford Johnson" More

I was very pleased with the customer service that I received at the Hyundai dealership, in particular from Martel Williams who worked with me. Martel was extremely helpful in answering all my questions received at the Hyundai dealership, in particular from Martel Williams who worked with me. Martel was extremely helpful in answering all my questions, providing information and a comparision between the vehicles I was looking at, and when I decided to test drive the Sonata, he took the time to walk me around the car and explained every feature of the car in detail to me. I was impressed with the amount of knowledge he had about the vehicles, and his upbeat and friendly attitude made me feel welcome at the dealership and was one of the main reasons I decided to purchase a car through the Hyundai dealership. In addition to my car decision, upon finding out I was new to the Atlanta area, Martel was able to provide useful information and local recommendations for restaurants and shopping, etc, around the local area. He definitely went above and beyond with his customer service and I am very appreciative. I would certainly recommend this dealership to friends or colleagues in the future, and again I thank you very much for helping to make the car purchasing process an enjoyable one for me! More

"Bill Morrow was an excellent salesman. He was down to earth and never pressured me. He was very informative and I felt like he was my friend!--Jill Chamberlain" to earth and never pressured me. He was very informative and I felt like he was my friend!--Jill Chamberlain" More

Benjamin Wheeler offered outstanding service and made my Jim Ellis experience the best car-buying experience I've had. He's friendly, approachable, candid, and very knowledgeable about the brand. Each time Jim Ellis experience the best car-buying experience I've had. He's friendly, approachable, candid, and very knowledgeable about the brand. Each time I get a compliment on my new Hyundai, I make it a point to recommend the dealership and Benjamin in particular to my friends and colleagues. More

"I'm very satisfied with the level of attention given to the purchase of my new vehicle. My daughter accompanied me on my visit, and even she commented on how nice the people were to deal with, not given to the purchase of my new vehicle. My daughter accompanied me on my visit, and even she commented on how nice the people were to deal with, not at all like she had envisioned. I have purchased numerous vehicles over the years, and would gladly come back to Jim Ellis based on the level of service provided. -- Bob Barnhart" More

We just purchased our second car from Jim Ellis. Our first, just four months ago, was a Genesis, which made us fans of Hyundai. After comparing the Honda Civic to the Elantra for our 17-year-old daughte first, just four months ago, was a Genesis, which made us fans of Hyundai. After comparing the Honda Civic to the Elantra for our 17-year-old daughter, we chose the Elantra for a number of features that boosted the overall safety and quality for that class of car. We wanted to buy from Jim Ellis because we liked their attitude and approach with customers. The final choice of dealer, however, boiled down to our making a solid business decision. Dealing openly and fairly, they offered the best possible value. We would (and have recommended) this dealership to friends and family with pleasure and utmost confidence. SB, Duluth, Georgia More

We all know there really ARE such things are DUMB QUESTIONS...Bob Morrow had the patience of Jobe and could sift through our jargon like no other. We shot him but he kept getting up like the Terminat QUESTIONS...Bob Morrow had the patience of Jobe and could sift through our jargon like no other. We shot him but he kept getting up like the Terminator. Used critical data to support his opinions. Would recommend this professional to anyone. He makes up for so many rude and inept salesfolks. More

"I purchased a Santa Fe at your dealership this week and wanted to share my experience w/ you. I have been buying cars for 30+ years a I never had an experience that made me want to buy another car f and wanted to share my experience w/ you. I have been buying cars for 30+ years a I never had an experience that made me want to buy another car from the same place. So imagine how 'excited' I was to walk into the showroom on a busy Sat... an older lady on a budget clutching a hand-full of internet print-outs - every salesman's nightmare. Then I was introduced to Chris - the lot manager -who helped me cull my internet list of 9 possible makes of cars to 3. He was courteous, patient and very helpful [and happily the Santa Fe made the cut list]. I met Bill Morrow online and made an apt to test drive that day. BEST decision I made all week. Bill was cheerful, courteous, professional, knowledgeable- and worked his tukus off to try to get me what I wanted at the price I could afford. He never patronized me or played the sales game. I probably drove him crazy - I know my test drive gave him a new white hair or two- but he was always cheerful and ready to help. I can honestly say that I have finally had a good car experience thanks to Bill !!!!! ps: and I love my new red SFe More