Jim Ellis Hyundai

When I first purchased my cars at Jim Ellis Hyundai the service department was great. In the last several years, (before covid) I noticed the quality of service has gone down. Having to make an appointmen service department was great. In the last several years, (before covid) I noticed the quality of service has gone down. Having to make an appointment for service (just an oil change) at least a month in advance along with return visits for service that had to be corrected due to "faulty parts" or mechanic issue, has really made my experiences frustrating. Because of this, I won't be purchasing a vehicle at this location ever again. More

In June 2020 I purchased a 2020 Hyundai Palissade, ever since I had nothing but trouble with their customer service , or I should say THE LACK of it and I don't care attitude . About a month ago I've cal since I had nothing but trouble with their customer service , or I should say THE LACK of it and I don't care attitude . About a month ago I've called this dealership and inquired about installing steps in my vehicle, , I was told it would cost $1500.00 ! I was previously given a WRITTEN note of $933.00 plus tax , I asked if they could honor that price , they said the best they could do would be $ 1.290. Needless to say I wasn't happy about it but told the manager I would go ahead and do it . I was informed someone from the service department would call me . It has been almost 2 weeks and still waiting for that phone call . I went ahead and contacted another dealership ( certainly NOT Jim Ellis ) . I am having my steps Installed for $936 .00 including tax . I also sent 2 emaisl to Mr Wesley Ellis , but no response from him either . Another note I would like to add , I took my SUV to have the interior cleaned . As I was driving home I noticed one item that was in the cup holder was missing ! I Immediately called the service department , but they say they couldn't find the item I've described . I was , and still very upset because this item had a huge sentimental value for me as it was something that belonged to my Dad who passed away . So dissatisfied with every aspect at this dealership ! . More

Saban Dawood was my sales representative and he made me feel very secure in my purchase. I visited the dealership a few weeks back hoping to purchase a vehicle, but learned that nothing was available. That feel very secure in my purchase. I visited the dealership a few weeks back hoping to purchase a vehicle, but learned that nothing was available. That didn't stop Saban from going above and beyond and constantly keeping me updated when a vehicle became available. I interacted with many other reps from other dealerships and non of them compare to the service Saban offered. He was generous and I did not feel pressured into my purchase. Very comfortable experience all around! More

Overall great experience! ! Extremely satisfied with customer service provided by sales advisor DANIEL CASTANO! Best car buying experience ever! ! Extremely satisfied with customer service provided by sales advisor DANIEL CASTANO! Best car buying experience ever! More

I had a great experience with buying my new G70 at Jim Ellis Hyundai of Atlanta. I love the car. I had a great salesman who ensured I was satisfied with the car. If I had another opportunity to purchase; Ellis Hyundai of Atlanta. I love the car. I had a great salesman who ensured I was satisfied with the car. If I had another opportunity to purchase; I will definitely purchase another car from this dealer. More

Excellent experience with Darrow Moore, Andy Hwang and Hau B Cao. Thank you for a seamless vehicle purchase. Hau B Cao. Thank you for a seamless vehicle purchase. More

I just recently bought my first Genesis 2015 3.8 from Jim Ellis in Atlanta. I live near Columbus Ga and I found my vehicle on cargurus with just 8k miles. When I initially inquired about the vehicle I was al Ellis in Atlanta. I live near Columbus Ga and I found my vehicle on cargurus with just 8k miles. When I initially inquired about the vehicle I was already scheduled to test drive for the exact same vehicle with 47k miles in Montgomery. I was contacted by someone who handles the online inquiries for Jim Ellis and was told the car was just picked up and hasn't been inspected and can't be looked at or touched. Then she advised me to go ahead and check out the one in Montgomery. That really bothered me so the next morning I emailed one of the sale associates (Darrow) and told him about the situation and asked him to inform me as soon as the vehicle is ready for sale. He called and told me that the vehicle was indeed for sale and almost sold it the day before but the lady bought something else. I told him to give me 2 hours and I'll be there. Three people tried buying the car while I was driving up. Thanks to Darrow Moore for being diligent and holding the vehicle for me. Also thanks to Andy in finance who helped making buying my vehicle as easy as possible More

The only dealer I visited that didn't want to charge me add dollars beyond the MSRP because of the vehicle shortage. The extra cost I was quoted $3000-$4000.Not just Hyundai but other manufacturer dealers add dollars beyond the MSRP because of the vehicle shortage. The extra cost I was quoted $3000-$4000.Not just Hyundai but other manufacturer dealers all wanted an upcharge. That's why I bought from Jim Ellis Hyundai. To be fair I'm not sure if his other dealerships charge the up charge. More

5 star service!! I did a lot of research on what would be my next SUV. Feroze was patient and very thorough during this entire experience. I would definitely recommend Jim Ellis for your next vehicle. The my next SUV. Feroze was patient and very thorough during this entire experience. I would definitely recommend Jim Ellis for your next vehicle. The finance manager was also top notch (Sam Patel). Mr. Patel was very patient as well and a pleasure to work with. You could tell that Feroze and Sam enjoyed their job. I love my Santa Fe! I am looking forward to this new relationship with Jim Ellis! Nice work Feroze and Sam! More

I have never loved a car so much, nor has my buying experience ever been so joyful. Chuck Alderman is an incredible guy, his expertise, knowledge, ethics, energy, and enthusiasm for Hyundai made my kic experience ever been so joyful. Chuck Alderman is an incredible guy, his expertise, knowledge, ethics, energy, and enthusiasm for Hyundai made my kickoff to 2022 a powerful blast into the future. It's only been 24 hours, and I've referred countless people to Chuck and to Jim Ellis. My review of my Santa Cruz could not be more favorable. What a high quality machine full of style and adventure. I'm honored to be behind the wheel of that glorious monster. I've named my Santa Cruz Carlyle, and he's already become a Virginia Highland celebrity. Thank you for making my experience a day I'll always remember. I can't dare leave out Hau-B Cao, he was the icing on the cake. More