Jim Ellis Hyundai

Darrow and the team there were great! Darrow had everything ready for me when I arrived. I definitely recommend this dealership and the team there. everything ready for me when I arrived. I definitely recommend this dealership and the team there. More

This was such a great experience. Darrow and his team were awesome. Thank you again for making this process so easy. It was a pleasure doing business with you. were awesome. Thank you again for making this process so easy. It was a pleasure doing business with you. More

Service is outstanding at this location. Agents are very knowledgeable about the cars they are selling as expected. I was helped by Arthur Stepanyan. He's very professional, personable, knowledgeable and pa knowledgeable about the cars they are selling as expected. I was helped by Arthur Stepanyan. He's very professional, personable, knowledgeable and patient. Prices are somewhat fair. More

Overall, I am really satisfied on how they handle customer from the beginning and I made the right decision to purchase my new car from this dealership. Very helpful personnel (kudos to Kevin, Chuck customer from the beginning and I made the right decision to purchase my new car from this dealership. Very helpful personnel (kudos to Kevin, Chuck and Sam) especially to Chuck as he explained to me all the features/functions of the car and he guided me along when I first test drive the car. Very reasonable price and they are straightforward which I like. I highly recommend this dealership to anyone who is planning to buy their new car/suv/etc. and I assure you, you'll not be disappointed! More

Terrific deal on 2020 Santa Fee. Shawn Huger was extremely helpful to me throughout the process. We have a 2018 Santa Fee as well, which has been a terrific purchase. extremely helpful to me throughout the process. We have a 2018 Santa Fee as well, which has been a terrific purchase. More

We had a very good experience ay Jim Ellis Hyundai! I would highly recommend purchasing a car from this dealership and from our sales Rep, Shawn Huger. We also had a great experience with Sam Patel. would highly recommend purchasing a car from this dealership and from our sales Rep, Shawn Huger. We also had a great experience with Sam Patel. More

WORST EXPERIENCE EVER I would not use this dealership EVER again. This is the worst dealership and experience I have ever had. They are incompetent and unable to even han I would not use this dealership EVER again. This is the worst dealership and experience I have ever had. They are incompetent and unable to even handle the basic thing they do every day - closing vehicle deals. We had lost paperwork and delays in registration. We had to drive back to the dealership on an expired tag because they didn't get everything processed. Let's just say that this is a terrible place to do a deal, regardless of the car quality and enjoyment. More

Totally enjoyed working with Shawn on our purchase of a 2020 Hyundai Tucson at Jim Ellis Hyundai in Atlanta. He was patient and thorough explaining the vehicle’s options and their operation. Sam in Finance 2020 Hyundai Tucson at Jim Ellis Hyundai in Atlanta. He was patient and thorough explaining the vehicle’s options and their operation. Sam in Finance was pleasant, efficient, and easy to work with as well. More

Service techs are very unreliable and incomplete I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are both exceptional. While I don't really expect the same level of service at a Hyundai dealership that I get at a Porsche dealership, I do expect a basic level of service that was lacking at Jim Ellis Hyundai, and I definitely expect honesty and accuracy from the service techs and advisors. I recently bought a used Hyundai for my teenage daughter who just got her driver's license. I took it to Jim Ellis for some basic repairs. The service tech and advisor both signed off on the "Hyundai Assurance Car Care" service review showing that they checked/reviewed multiple inspection items, when in fact, they hadn't even looked at them at all. For example, even though all 4 tires had a tread depth of between 4 and 5 mm, they checked off the 8 mm box on all of them. They also checked off that the spare tire pressure was set to spec, when it was off by over 20 psi. There were other minor items as well that weren't checked, even though the inspection sheet noted that they were. I brought the car back a couple of weeks later for 4 additional items to be repaired. When I came back 2 days later to pick it up, they gave me the invoice with the details showing that all the work was done correctly. Luckily, I checked everything before I left because literally half of the items (2 of the 4) were exactly the same as when I brought the car in for service; they weren't repaired at all. When I pointed this out to the service advisor, he didn't apologize; he just blamed the tech, who he then had fix the items while I waited. Also, the service advisor was extremely unresponsive while my car was at the dealership. He ignored several of my texts over two days when I asked about the repair status and price. That level of service is inexcusable even for a shoddy used car dealer, much less a new car dealer with a large service department. I'll continue to bring my other cars to Jim Ellis Porsche and Audi, but NEVER again to Jim Ellis Hyundai. UPDATE: After I posted the review above, I was contacted by Russ Oliveri, the Service Director at Jim Ellis Hyundai. Russ was extremely professional. He apologized, didn't make any excuses, and asked me what he could do to make things right. He committed to crediting me for future service, which I thought was very fair. More

Darrow was very efficient and pleasant to deal with. The process was painless and thanks to his efforts I found exactly the Santa Fe I wanted down to the color and other specs. The process was painless. His process was painless and thanks to his efforts I found exactly the Santa Fe I wanted down to the color and other specs. The process was painless. His follow up even months later has been spot on. Thank you Darrow! More