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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,551 reviews
Verified Customer
February 09, 2024
I brought my car in to fix a problem that was caused by poor workmanship when they replaced my full size sunroof, and then it was leaking. Mark told me that I would have an answer as to what was going on e poor workmanship when they replaced my full size sunroof, and then it was leaking. Mark told me that I would have an answer as to what was going on either later that night or the next day I didn't hear anything Until late Wednesday and then I was told that I wouldn't hear anything until Monday as to what the problem was. I didn't hear anything on Monday and then it took repeated calls and no answers till I finally had to go up the following Saturday to speak with someone in person because I was not getting phone calls back or answers. And almost 2 weeks after I drop the car off, the work was finally finished More
by Skreenskribe
Employees Worked With
Mark and Jahvon
February 08, 2024
I dropped off the car for an oil change. Found out my car needs a part and the dealership did not have the correct size. I had to pay for the part, but am waiting for it to come in. Found out my car needs a part and the dealership did not have the correct size. I had to pay for the part, but am waiting for it to come in. More
by ATENOR200
Employees Worked With
Jahvon Sims
February 08, 2024
Check in was ok. Had to wait about 10 minutes as own one Service person available. Would have like to been kept appraised if progress. Would have like to have explain Had to wait about 10 minutes as own one Service person available. Would have like to been kept appraised if progress. Would have like to have explained what was done. Multi Point checklist was missing. More
by GRANTSMALLE
Employees Worked With
Jahvon Sims
February 08, 2024
He always follows up with anything and is very honest Kristian os the only service advisor I choose to work with. I refuse to work with anyone else due to how fantastic his communication is. If he ever w Kristian os the only service advisor I choose to work with. I refuse to work with anyone else due to how fantastic his communication is. If he ever was to leave I couldn't imagine ever coming back to that dealership for any service since I was sold a problematic BRAND NEW VEHICLE. Thanks Kristian for your kindness and for all that you do to keep customers at bay as a trusted advisor! ?????? More
by Shaquila Brown
Employees Worked With
Kristian
