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Jim Ellis Kia of Kennesaw - Service Center

4.8

487 Lifetime Service Reviews

1221 Auto Park Drive Northwest, Kennesaw, Georgia 30144

487 Reviews of Cobb County Kia - Service Center

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November 16, 2018

"Great experience!"

- KATIEHILL123080

Very friendly, helpful and efficient. My car is running great now. I'm very happy with the results. I recommend this service department to everyone I know.

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Recommend Dealer
Yes
Employees Worked With
Leanne Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris the mechanic
November 16, 2018

"Oil Change - That's All"

- Billy Boy

I had a very good experience at Jim Ellis Kia. They have upped Kia's game. My service rep was Lavar Frederick, and he was as nice, respectful and knowledgeable as can be. I even had an old issue that he is going to finally resolve. I leased a Stinger in January 2018 that had some chips (defects) on 3 out of 4 brake calipers that Cobb County Kia did not repair -- likely because they wanted to shift the responsibility/initial cost to the new owner, Jim Ellis Kia. I fully expect Lavar to have my defects (that should be covered under warranty) repaired soon. New calipers will be needed, so the repair will not be that cheap. I appreciate Lavar and Jim Ellis Kia! I'll update this page with a new review once my caliper issue is resolved. Thank you, Lavar! James Wind was my sales guy. He knows more about Stingers than anybody in Georgia! If you want a Stinger, there is no other person to deal with than James. He may know more than the actual designers and manufacturers! Great job, James!

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Recommend Dealer
Yes
Employees Worked With
James Wind
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lavar Frederick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Solid Customer Service"

- DRCALV143

Lavar Frederick took great care of me and addressed all service needs flawlessly. He went over and above to help me and showed great interest in my auto service needs.

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Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lavar Frederick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Kia Soul recall"

- Rgg

I took my Kia Soul in for a recall. It was repaired quickly and they even washed and vacuumed my car for me, before I left.

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Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Excellent service"

- PMC

Everyone is always very helpful and addresses the questions and needs the customer has regarding their vehicle. I greatly do appreciate the service I have received.

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Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robbie Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lavar Frederick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Leanne Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Renee, Jason and Milanda ( also excellent)
November 15, 2018

"Professional, courteous, timely. "

- UGABIVINS

Purchased my Sorento in 2013. The vehicle has only been serviced by this dealership. The primary reasons are: the vehicle has always been serviced correctly, the staff has always been professional, courteous, knowledgeable, and overall very helpful. If needed, it's comforting to know that my wife can take the care for servicing and she will be treaded fairly and with respect.

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Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"LAVAR FREDRICK!!!!!!"

- KR

I honestly keep coming here because Lavar is an awesome service rep. He goes above and beyond to make sure his customers are taken care of and does anything he can to make your trip as smooth as possible. He remembers all his customers by name and if any issues arise he contacts you as soon as possible. AWESOME AWESOME AWESOME CUSTOMER SERVICE!!!!! Not to mention your car gets washed free of charge with your service appointments!

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Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"Service Appointment "

- Kiaauto

LeAnn was awesome in her customer service for me. She kept me informed and updated through the entire process. The waiting stea was also very nice.

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Recommend Dealer
Yes
Employees Worked With
Leanne Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Leanne was absolutely helpful and efficient."

- Kevin

Leanne was absolutely outstanding in ensuring my wife's vehicle was serviced correctly and for a reasonable price. She also was sure to recognize my service as a veteran of the U.S. Army since my visit was on Veterans' Day. Thank you for your great service, friendly smile, and "can do" attitude. My wife and I greatly appreciate it! Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Leanne Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Fast, friendly customer service. "

- DJohnson

Fast, friendly, and detailed customer service. From the very start of my appointment set up phone call, offering water, coffee and snacks, my oil change and tire rotation that I came for, checking my car overall and speaking with me about it, and even going the extra finishing step of cleaning my car for me to return to. Completely satisfied with my whole experience!

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Leanne Knight
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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