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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,649 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,649 reviews

February 06, 2024

Professional and courteous I would give Barbara Jean a 5 plus she as fantastic. Explained svc before and after More

by DEBBIE2449
Recommend Dealer
Yes
Employees Worked With
Barbara Jean whisper
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Feb 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Debbie2449, thank you for writing this fantastic review and giving our dealership such a high star rating!

February 06, 2024

Good Bought a telluride from Jim Ellis Kennesaw, although I bought my Forte Gt in Florida I still chose Jim Ellis to service my Forte GT. More

by JOHNSONRYAN33
Recommend Dealer
Yes
Employees Worked With
3707 Barbara Jean Whispel
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Feb 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Johnsonryan33, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

February 06, 2024

Good Good service and quicker I think that is good enough ! ! ! ! More

by Udhayashuba
Recommend Dealer
Yes
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Feb 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Udhayashuba, your positive review means a lot to us and we’re happy we could help you!

February 06, 2024

Phil was great from start to finish! ! Super personable, communicative, and overall great to interact with! More

by CMJ935
Recommend Dealer
Yes
Employees Worked With
Phil
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Feb 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Cmj935, thank you for writing this fantastic review and giving our dealership such a high star rating!

February 06, 2024

They put on an invoice that I stated a price I paid to have something fixed. I never told them how much it cost. They falsified the invoice and would not fix. Asked to speak with a manager was told I w More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
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Feb 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

February 04, 2024

I was greeted within seconds of walking in and helped with my drop off. He also helped me with getting me a ride to and from a nearby restaurant while I waited for my car. More

by Jamesthulsey
Recommend Dealer
Yes
Employees Worked With
I don't remember. Chris maybe
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Feb 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Jamesthulsey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

February 04, 2024

He is very good at explaining the vehicle in detail. He is very knowledgeable and slow pace More

by VARUNKRISSH
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry, Lavoghn Curry
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Feb 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Varunkrissh, thank you for writing this fantastic review and giving our dealership such a high star rating!

February 03, 2024

Very effective/great customer service and love the coupons you send me Always great customer service More

by Dayonna2008
Recommend Dealer
Yes
Employees Worked With
Norris
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Feb 04, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

February 03, 2024

The service team lied on my invoice and stated I was over due on an oil change and car was empty of oil! When in fact I have proof that I was not overdoing an oil change, and my car had oil in it before it a More

by CRRIVE
Recommend Dealer
No
Employees Worked With
Norris
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Feb 04, 2024 -

Jim Ellis Kia of Kennesaw responded

Crrive, we are so disappointed to learn of this situation you have described.

February 03, 2024

It went very smoothly. Everyone was friendly and helpful. The entire process took much less time than I expected More

by annebauman
Recommend Dealer
Yes
Employees Worked With
Sheldon Carter, Sheldon Carter
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Feb 04, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Annebauman!

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