Jim Ellis Kia of Kennesaw

I had the pleasure of dealing with a highly professional and courteous sales representative. He took the time to explain all the features of the vehicle in detail and patiently addressed all our concerns. H and courteous sales representative. He took the time to explain all the features of the vehicle in detail and patiently addressed all our concerns. He stayed with us until the purchase was finalized, ensuring a smooth and hassle-free experience. Furthermore, he followed up with us afterwards to ensure our satisfaction. I wish him the best of luck in his future endeavors and would highly recommend him to others in need of a reliable sales representative. More

Service was slow. Communication was terrible. Prices were inflated. The service “advisor” didn’t know anything about cars. First they told me I needed a repair immedia Communication was terrible. Prices were inflated. The service “advisor” didn’t know anything about cars. First they told me I needed a repair immediately and then when they realized they didn’t have the part said it was ok to drive for a few days. Definitely better than Ed Voyles but that isn’t saying much. And when I went back to find my car - they lost it. And while I waited an hour not one person came out to tell me what was going on. More

Always pleased with the service department. The chairs in the waiting areas could be more comfortable. The chairs in the waiting areas could be more comfortable. More

Beware of this company, they are NOT fair OR good at their ability to diagnose the problems with your car. they GUESS what the problem is and swap parts at your expense. I was charged 1700$ to replace their ability to diagnose the problems with your car. they GUESS what the problem is and swap parts at your expense. I was charged 1700$ to replace the rack and pinion that was replaced before I bought it, a few months earlier. after they did that, the problem I took it to them for was still there PLUS several new issues. i tried to complain and was escorted from their property. BEWARE YA'LL More

I purchased a Telluride from them only because they had the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. the vehicle I wanted at a price I was willing to pay. It’s a good hour from my home. As for the SERVICE department, that rating would be a zero. More

Mark was an excellent Service Rep. The dealership was very clean and well organized.EXCELLENT RATING! The dealership was very clean and well organized.EXCELLENT RATING! More

Great job on everything Very welcoming aim to please and concern about there customers and concern about there customers More

Agent I worked with was very professional and supportive. The dealership was very clean and welcoming for customers. There was nice lounge space, space for children, and snacks as we waited. The only complai The dealership was very clean and welcoming for customers. There was nice lounge space, space for children, and snacks as we waited. The only complaint is the wait time for the financing agent was over an hour. More

I went there because I received a notice about the recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they sai recall. They said they would notify me when the part arrives. A monthly or two went by I never heard from them. I called to check the status they said the part comes in every week. I Went in at the appointed time they gave me to have the part installed. They said it would take 1.5-2 hours. It took 3 hours. They Stated they had an influx of cars which made no sense I had an appointment I wasn’t a walk-in. Overall they just never seem to care when you go there. More

I am a new customer snd my service experience was great. Andrew was very pleasant and professional. Andrew was very pleasant and professional. More