Jim Ellis Kia of Kennesaw

They fixed the issue with my taillights but pout them on too tight causing issues with my trunk. They lied and said they had before pictures but none were produced. too tight causing issues with my trunk. They lied and said they had before pictures but none were produced. More

Chris helped me out with buying a new vehicle. He was able to help me get into a vehicle not initially on the Jim Ellis lot, kept up with effective communication, and was a class act in how he car He was able to help me get into a vehicle not initially on the Jim Ellis lot, kept up with effective communication, and was a class act in how he carried himself. More

Very nice people with lots of smiles and good conversation and a pleasant experience with Mark. conversation and a pleasant experience with Mark. More

I noticed that the water coolant started to leak after they replaced the spark plugs of my 2016 Kia Sorento, which was never an issue before dropping off my vehicle at the dealership. Also, water coolant they replaced the spark plugs of my 2016 Kia Sorento, which was never an issue before dropping off my vehicle at the dealership. Also, water coolant tank was empty when they returned my vehicle to me. I always have a habit of checking the oil and water coolant level before starting my Kia Sorento and hitting the road. So, my water coolant was in a full level before dropping off my Kia Sorento at the dealership. I called and left a message to the service advisor, Diana Bell, who assisted me to address the issue. More

Chris made my car buying experience great. I already my loan approved and car picked out prior to arrival so when I arrived we went through all the paperwork quickly. Once the car was brought I already my loan approved and car picked out prior to arrival so when I arrived we went through all the paperwork quickly. Once the car was brought up grom detailing Chris gave a thorough walk through all of the features and menus. More

The Jim Ellis Kia staff is Friendly . Professional and efficient. I've not has a bad experience since I've been going to them Professional and efficient. I've not has a bad experience since I've been going to them More

My sales associate, Christian V. , was incredibly knowledgeable, friendly, and helpful. He made the whole process of buying a car incredibly easy and stress free. , was incredibly knowledgeable, friendly, and helpful. He made the whole process of buying a car incredibly easy and stress free. More

They had our car for 5 weeks to replace the air conditioning which is a 2-3 weeks more than std time in the industry. The parts were received by the dealership and available for install 16 days bef conditioning which is a 2-3 weeks more than std time in the industry. The parts were received by the dealership and available for install 16 days before the job was done. Service rep had very poor communication initially, it was slightly better after we contacted his boss about absolute silence from the dealership despite three voicemails, they never actually pick up the phone, it’s always a call-back. More

It was under different ownership when we bought our first Kia. We found out pretty quick the service department was lacking, on a basic oil change! So when we finally decided to come back to your dealership, Kia. We found out pretty quick the service department was lacking, on a basic oil change! So when we finally decided to come back to your dealership, it was good to know you had all new people in place. It was a great experience beginning with Nick, our sales person and ending with Mike in finance. We are cautiously optimistic that the experience will be the same when we need to have our car serviced. More

Very friendly staff and great service. They answered my questions quickly and with care. However, I felt rushed into signing a deal and did not have time to research my options. This is pa They answered my questions quickly and with care. However, I felt rushed into signing a deal and did not have time to research my options. This is partially on me More