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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,570 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,570 reviews
August 03, 2022
The show room was clean and pleasant. I was very pleased with my sales person. Originally test drove a soul and then decided it was not for me. A few days later I called and asked Kevin i I was very pleased with my sales person. Originally test drove a soul and then decided it was not for me. A few days later I called and asked Kevin if he had a Sportage and he said no. A few days later he texted me and said he had a Sportage on the lot. I replied and said I’ve got a deal that I’m ready to execute you’ll have to beat that deal and I’m not coming down there to talk about it. He contacted me back the same day with an offer that was much better than what I was contemplating at the time. I am not naïve enough to think that the dealership did not make extremely good money off me in this inflated market. However Kevin saved me $4000 of my hard earned cash. And that makes me very happy. His timing could not have been better. And he was extremely easy to work with and pleasant and friendly. I would recommend him and the dealership to anyone who asks More
by weeniedogmom
Verified Customer
August 02, 2022
Very poor customer service. I had my car there for over a week with no update and no one return my voicemails I left. I finally had to show up in person to get an update. I had my car there for over a week with no update and no one return my voicemails I left. I finally had to show up in person to get an update. More
by KHADIJAH.JIHAD
Employees Worked With
Phil Joyce
August 02, 2022
Car sat for five days. Then came an inexplicable “recommended” servicing for over $500 including on a battery about ten days old. Another KIA service of our car —which ha Then came an inexplicable “recommended” servicing for over $500 including on a battery about ten days old. Another KIA service of our car —which had done an oil change in May—suggested a trans engine failure—and to do just an oil change and have the car checked at another thousand miles. When the car was picked up, all the other services were shown as declined-no reason given??? Two communications were sent to KIA website with a request of assurance that the document of events as actually occurred—was included with the invoice. If reported to Carfax, this is imperative! We requested a response, and have not received one five days later. More
by Pat H.
Employees Worked With
Phillip Joyce, general mgr Michael?, David Maddox
August 02, 2022
Mark was amazing to work with. He made sure I fully understood everything that was going on with my car and did hia best to get the work completed quickly. He made sure I fully understood everything that was going on with my car and did hia best to get the work completed quickly. More
by acwilliams28
Employees Worked With
Mark
August 02, 2022
Jesus in the service department took great care to insure we were well taken care of last Friday evening. We had a blowout on I285 and I75 junction and we waited 6 hours for a AAA service. It was close to 6 we were well taken care of last Friday evening. We had a blowout on I285 and I75 junction and we waited 6 hours for a AAA service. It was close to 6 pm when we got to your shop and th helped calm our rattled nerves. I would highly recommend the service and I’ll probably buy my next KIA there. More
by Garry_Amrs
Employees Worked With
Jesus Gutierrez
July 29, 2022
Excellent facility, convenient and efficient, good customer service. I appreciate the Lyft service. I have bought several cars from this dealership. customer service. I appreciate the Lyft service. I have bought several cars from this dealership. More
by TIMPLUM
Employees Worked With
Jesus Gutierrez
