Jim Ellis Kia of Kennesaw

They don't care about their customers. They don't answer the phone nor return calls. They are rude, not compassionate and act like they are doing you a favor to use their services. I will They don't answer the phone nor return calls. They are rude, not compassionate and act like they are doing you a favor to use their services. I will not recommend them to anyone else. They need customer service training to provide better services. More

It was very clean and staff was very professional. Ther was no high pressure selling involved. Ther was no high pressure selling involved. More

Transaction was very easy and I love my new car. Everyone we worked with was very professional and helpful. Everyone we worked with was very professional and helpful. More

I have driven a Kia since 2008. When I was ready to upgrade to a SOUL, I went back to the same dealership, Terry Reid, now Matthews Kia, where I purchased my first one. They didn’t When I was ready to upgrade to a SOUL, I went back to the same dealership, Terry Reid, now Matthews Kia, where I purchased my first one. They didn’t even try to make any kind of deal with me. So, I left and went to, at the time Cobb County Kia, and they showed me they wanted my business! I never went back to the that the one near my house! All my business from that time on has been with Cobb County Kia/Jim Ellis! This time was no different! I also use the same man in the service department that I have used since he started working there! Lavar Fredrick is nice and always makes me feel appreciated! More

Overall, it was a great experience! They were professional, knowledgeable, friendly environment and the Service Dept was able to resolve my issue in a timely manner. I would definitely They were professional, knowledgeable, friendly environment and the Service Dept was able to resolve my issue in a timely manner. I would definitely recommend this location! More

They promptly took care of my recall even though it wasn’t the fix I was anticipating. It took well over one month to get an appointment. Also, was able to get a transmission fluid flush. Originally wasn’t the fix I was anticipating. It took well over one month to get an appointment. Also, was able to get a transmission fluid flush. Originally, I was told that I would have to keep the car there for several days to complete the recall fix. I pushed back and they were able to get it done within the day, Thank you. More

Camille was awesome! The service was great.. the environment was clean… I’ll be back The service was great.. the environment was clean… I’ll be back More

I was very upset that a defective latch was put in my trunk, and a light was left hanging out, very dangerous. I brought my car in to get both fixed. The latch was fixed, but the light was not. trunk, and a light was left hanging out, very dangerous. I brought my car in to get both fixed. The latch was fixed, but the light was not. More

Other than having to wait for a service rep, experience was excellent. Very friendly accommodating. was excellent. Very friendly accommodating. More

My Advisor was great! I need to call to make another appointment with you guys! I need to call to make another appointment with you guys! More