Jim Ellis Kia of Kennesaw

I have driven a Kia since 2008. When I was ready to upgrade to a SOUL, I went back to the same dealership, Terry Reid, now Matthews Kia, where I purchased my first one. They didn’t When I was ready to upgrade to a SOUL, I went back to the same dealership, Terry Reid, now Matthews Kia, where I purchased my first one. They didn’t even try to make any kind of deal with me. So, I left and went to, at the time Cobb County Kia, and they showed me they wanted my business! I never went back to the that the one near my house! All my business from that time on has been with Cobb County Kia/Jim Ellis! This time was no different! I also use the same man in the service department that I have used since he started working there! Lavar Fredrick is nice and always makes me feel appreciated! More

Overall, it was a great experience! They were professional, knowledgeable, friendly environment and the Service Dept was able to resolve my issue in a timely manner. I would definitely They were professional, knowledgeable, friendly environment and the Service Dept was able to resolve my issue in a timely manner. I would definitely recommend this location! More

Camille was awesome! The service was great.. the environment was clean… I’ll be back The service was great.. the environment was clean… I’ll be back More

They promptly took care of my recall even though it wasn’t the fix I was anticipating. It took well over one month to get an appointment. Also, was able to get a transmission fluid flush. Originally wasn’t the fix I was anticipating. It took well over one month to get an appointment. Also, was able to get a transmission fluid flush. Originally, I was told that I would have to keep the car there for several days to complete the recall fix. I pushed back and they were able to get it done within the day, Thank you. More

Other than having to wait for a service rep, experience was excellent. Very friendly accommodating. was excellent. Very friendly accommodating. More

I was very upset that a defective latch was put in my trunk, and a light was left hanging out, very dangerous. I brought my car in to get both fixed. The latch was fixed, but the light was not. trunk, and a light was left hanging out, very dangerous. I brought my car in to get both fixed. The latch was fixed, but the light was not. More

Efficient, friendly and they will go out of their way to make you comfortable during your visit. make you comfortable during your visit. More

Team could not explain to me what exactly was going to be performed in the car. When I called every time I got someone on the phone they told me something totally different. It stayed at the dealer for 2 day performed in the car. When I called every time I got someone on the phone they told me something totally different. It stayed at the dealer for 2 days and seat never got worked on. I had to take my car and bring it another day again to be worked on. Seemed like no one was in the same page on what and when my car was getting done. Supper disappointed with the service and knowledge of the team More

My Advisor was great! I need to call to make another appointment with you guys! I need to call to make another appointment with you guys! More

I would like to thank Lavar Frederick for his excellent customer service. He looked up our warranty information on something that the service technician was trying to charge for. Special thanks to Denis So customer service. He looked up our warranty information on something that the service technician was trying to charge for. Special thanks to Denis Sokolovski for his great customer service given to my wife and I. Kia should thank him because we were considering purchasing our next new vehicle elsewhere. More