Jim Ellis Kia of Kennesaw

When this dealership was Cobb Kia, I can say I'd have given 5 stars. I loved working with Melvin. Cain. I live 1.5 hours away now, but went back to do business there again.. Unfortunately, under Jim El given 5 stars. I loved working with Melvin. Cain. I live 1.5 hours away now, but went back to do business there again.. Unfortunately, under Jim Ellis ownership, it's a clown show. I went here in December 2021 to look at a Sorento after having LOVED my Sportage. I ended up placing an order to have one made in January and gave a $2500 deposit. My sales rep was very attentive and even gave me his personal cell to stay in touch since it was going to take 3-4 months to get my vehicle. During the wait period as I followed up with my rep, I find out he no longer works there. No one was assigned to follow up on my order and I couldn't get updates. I ended up driving there to get answers and I'm told it's been ordered, but lo-and-behold, it wasn't. So for the next several weeks, I followed up weekly with another guy Bryson... this past week, I sent him 3 emails and none were answered. So again, I drove to the dealership and I'm told again, it's not been ordered with Kia. At this point, I brought up a proposed solution of switching my order from a Sorento to an XLine Sportage and just transferring my deposit to that car instead. I've been waiting over 8 weeks at this point, so this seems like a good option. One is due to come in on 4/2. Guess what? They treated this as though I was a new customer; they added $3,000 to the MSRP of the vehicle and only gave me 24 hours to come in and get the new car when it arrived. I eventually got my deposit back and I'll never be back. Ever. I realize this is a tight market, but when you've been dragging a customer along for 8 weeks, and your CUSTOMER has to chase down contacts, chase down updates, and chase down alternative options, it's inconceivable that you tack on $3K and act like it's a brand new sale. Stay away... Not worth your aggravation. More

Great experience at JEllis KIA. Mark K, service advisor was excellent. Facility is beautiful. Highly recommend. Mark K, service advisor was excellent. Facility is beautiful. Highly recommend. More

Coming to the service department is like walking into Cheers! Diana has to be the friendliest, hardest-working service advisor around. She knows you and your car. I'm a happy customer!! Cheers! Diana has to be the friendliest, hardest-working service advisor around. She knows you and your car. I'm a happy customer!! More

I found a car online that was at Jim Ellis Kia and sent a message to the dealership. Within 2 minutes, I received a reply from Bryson Smith. He answered all our questions and concerns. The next morning, m message to the dealership. Within 2 minutes, I received a reply from Bryson Smith. He answered all our questions and concerns. The next morning, my husband and I went to the dealership to meet Bryson and to get a closer look at the vehicle. Within 2 hours, we were owners of a great vehicle! This was the quickest and most uneventful purchase of a vehicle we have EVER had!! Bryson was on top of everything from beginning to end and kept us advised as to the steps of the transaction. Call Bryson - he is great! We are very pleased with our purchase! More

Everything went smoothly was in and out and satisfied. Staff was friendly and. were team players. Staff was friendly and. were team players. More

Hey service here is always amazing they always treat me like part of the family I will never go anywhere else Lavar always does a good job taking care of me like part of the family I will never go anywhere else Lavar always does a good job taking care of me More

Quick service! Friendly staff! Will come back to get service. Came all the way from Cartersville and don’t regret it. Friendly staff! Will come back to get service. Came all the way from Cartersville and don’t regret it. More

It was a good time to set it Jim Ellis, Glen Gamma 404 307 5024 Gamma 404 307 5024 More

Mark was great. , kept me well informed. My wait was not too long which was good. Thank you :) , kept me well informed. My wait was not too long which was good. Thank you :) More

My best friend and I always schedule our service together. Everyone is always so helpful and friendly but Lavar Frederick always takes care of us. He is absolutely the best! Lavar always explain together. Everyone is always so helpful and friendly but Lavar Frederick always takes care of us. He is absolutely the best! Lavar always explains everything in detail that was or will need to be done to my vehicle. We always walk to Panera for coffee and breakfast. The last time we were in it was 27 degrees outside. Lavar scheduled an Uber to take us and pick us up. Always going above and beyond our expectations. Thank you Jim Ellis Kia and thank you Lavar! More