Jim Ellis Kia of Kennesaw

I have always had wonderful service and am very happy with all of your, I ask about somethings He immediately showed me how to do a couple of things. with all of your, I ask about somethings He immediately showed me how to do a couple of things. More

I purchased my Niro on February 21, 2022. Nick was a great help when I contacted him after I got home with my new car and realized that the cover for the fuse box was missing. He followed up, Nick was a great help when I contacted him after I got home with my new car and realized that the cover for the fuse box was missing. He followed up, saying that he would have one ordered and that it would take about two weeks to arrive. I reached out after three weeks and no word from Nick. He told me that it would be ordered and arrive on Tuesday, March 8. I haven't followed up yet, but I was hoping to get a call upon its arrival. Another reason for the one-star rating is because I was told that the dealership could do as well or better on the interest rate my financial institution gave me, only to find out that it was higher as I was signing papers. I should have listened to Clark Howard; never finance a car through a dealership. I like my new car, but I'm disappointed with the customer service. Who delivers a vehicle with parts missing and doesn't make it right ASAP? Also, when I received the updated Carfax report for the pre-delivery inspection completed by the dealership, the mileage was missing, and I wonder why? The car had a little over 1900 miles on it when I bought it, which is quite a few more miles than the 280 on the December 15, 2021, Carfax report, but not a deal-breaker. It just seems suspicious. I was waiting to receive the fuse box cover before completing the survey, but the lack of concern and communication is very disappointing. I will take my business elsewhere for my next purchase and car maintenance. More

Within a few seconds Jason came out to greet me. He immediately showed me how to do a couple of things on the dash panel screen. One was how to make the navigation voice louder, and the other was He immediately showed me how to do a couple of things on the dash panel screen. One was how to make the navigation voice louder, and the other was how to find the Apple Play. He handed me off to Diane. She was very hospitable, and efficient. I had a dealer discount, and she handled it forthright More

Chaz and LeeAnn deserve all the credit for helping me get into my new EV6, they worked very hard. into my new EV6, they worked very hard. More

Diana is always so friendly. She goes above and beyond making sure you are taken car of. She goes above and beyond making sure you are taken car of. More

Diana Bell is not the person you would like to help you she's going to overcharge you so please look at your invoice up and down before you pay.........all so the SERVICE MANAGER DONT RETURN PHONE CALLS so she's going to overcharge you so please look at your invoice up and down before you pay.........all so the SERVICE MANAGER DONT RETURN PHONE CALLS so please from Diana Bell she is not there to help you at ALL... More

I have had my car serviced with Jim Ellis since I purchased my 2018 Sedona. I have always had wonderful service and am very happy with all of your employees. purchased my 2018 Sedona. I have always had wonderful service and am very happy with all of your employees. More

As always outstanding customer service the staff is so accommodating going to dealer is usually a bummer not at Jim Elis THANK YOU 🤘 accommodating going to dealer is usually a bummer not at Jim Elis THANK YOU 🤘 More

Great customer service. Diana took care of me! Good about reminding you of services that are needed. Diana took care of me! Good about reminding you of services that are needed. More

Everyone at the service center made a point of greeting me and makin me feel comfortable. Jesus was very informative as to things my car needs, but I didn't feel pressured into getting everything done that me and makin me feel comfortable. Jesus was very informative as to things my car needs, but I didn't feel pressured into getting everything done that day. More