Jim Ellis Kia of Kennesaw

Scheduled recall appointment a month in advance. Show up for appointment took Our car and then 3 hours later called and said they didn’t have the part to fix it and we could come back and get the ca Show up for appointment took Our car and then 3 hours later called and said they didn’t have the part to fix it and we could come back and get the car..They Tried to apologize but all they could do was say how sorry they were. Yes Jim Ellis kia is just a plain sorry dealership..I’m never coming back and telling everyone I know to not go there for anything We won’t be back for service or to ever buy another car. This is the worst run dealership in Atlanta ga The real rating should be ZERO STARS. More

I always get excellent service. They have an exceptional waiting area that’s very comfortable. Communication is always very well. I was glad to see Jason Dale and congratulations on They have an exceptional waiting area that’s very comfortable. Communication is always very well. I was glad to see Jason Dale and congratulations on his promotion. Well deserved! More

Always very courteous and always very considerate of our time. Thank you!Thank you! Thanks time. Thank you!Thank you! Thanks More

Great customer’s service from advisor Mark Kerkoski working in the service department. Thanks again working in the service department. Thanks again More

Communication was excellent! !! The staff was very friendly!!! We purchased a Sorento and all was great throughout the process including financing and vehicle education !! The staff was very friendly!!! We purchased a Sorento and all was great throughout the process including financing and vehicle education More

Very friendly and willing to help with any questions or concerns we had. Alfredo was a pleasure to work with and was available whenever we needed questions answered. Any issues that did arise (very small o concerns we had. Alfredo was a pleasure to work with and was available whenever we needed questions answered. Any issues that did arise (very small ones), Alfredo went above and beyond to quickly resolve them. Did not feel any pressure at all throughout the entire process. More

They are very knowledgeable and always willing to help. When ever I reach out to either of them they are always and able to assist When ever I reach out to either of them they are always and able to assist More

Chris Vallejo was the consummate professional. His customer service was unmatched. He was thorough, very knowledgeable, answered ALL of my questions, and made himself readily available at all ti His customer service was unmatched. He was thorough, very knowledgeable, answered ALL of my questions, and made himself readily available at all times. He kept my husband and I abreast of inventory and genuinely showed in interest in our happiness. Kia, he's a keeper for sure. More

I am not pleased at all. Our car has been fine till Kia did a software update and now it has had check engine light coming on for weeks and we have had it in twice to resolv Our car has been fine till Kia did a software update and now it has had check engine light coming on for weeks and we have had it in twice to resolve the issue and yesterday we drove it home from Kia and it came on again, we need this issue fixed and while Jesus is doing what he can, the service manager has not returned a call or responded to my letter so I'm not sure why anyone would buy a car from this dealership when service is too busy to quickly address issues that are taking our car out of service for weeks and the manager is not responsive, so we are very frustrated! More

This was my first time at this place, and I will definitely use them from now on. Jason was absolutely amazing. He not only helped me get what my car needed, but he also taught me some things I didn definitely use them from now on. Jason was absolutely amazing. He not only helped me get what my car needed, but he also taught me some things I didn't know about my car and how to better take care of it now that my car is getting older. Thank you so much for this nice and pleasant experience. I highly recommend using them. I spoke to Stephanie when I made my original appointment, and she was so kind and easy to talk to. More