Jim Ellis Kia of Kennesaw

I bought a new 22 Kia Soul in October and have not had a single mile where my car was flawless except when it was being test driven. Despite promises made; the service department and the management team hav single mile where my car was flawless except when it was being test driven. Despite promises made; the service department and the management team have all been unable to fix an issue with a brand new Apple Car Play. Their advice has been to call Kia Motors and talk to them. Kia’s advice has been to call the dealership. Their advice was to not have an Apple phone. The solution was to order a new radio, and they still do not have an eta of when or if it will even be ordered. I’ve left too many voicemails with this entire team to be ignored. I do not trust this team anymore and do not want anyone else to have to deal with them. Please go to another dealer that will make sure your car and you are taken care of in a timely manner. More

Everyone was straight forward with me - there was no beating around the bush. Everything was cut and dry and laid out in front of me. beating around the bush. Everything was cut and dry and laid out in front of me. More

Diana is just the right combination of professional and friendly. She always makes me feel like she is going out of her way to make sure my service request is handled in a timely manner. She's the best! friendly. She always makes me feel like she is going out of her way to make sure my service request is handled in a timely manner. She's the best! More

Had my 15k service done at Jim Ellis Kia with service advisor Mark Kerkoski. Service was done quick, efficient, and a value for the services completed. advisor Mark Kerkoski. Service was done quick, efficient, and a value for the services completed. More

Mark was a great help and love the atmosphere at this location. I’ve had bad experiences at another location. Grateful to find this Jim Ellis location and will be driving that extra 35 mins to come to a location. I’ve had bad experiences at another location. Grateful to find this Jim Ellis location and will be driving that extra 35 mins to come to a welcoming environment. Thanks for great customer services. More

I have called multiple times about my visit and keep getting sent to voicemail. It has been a month and I have not heard a response and every time I call I am told that I need to speak to Diana who I ha getting sent to voicemail. It has been a month and I have not heard a response and every time I call I am told that I need to speak to Diana who I had the service scheduled with but she is never at her desk. I have multiple issues that need to be discussed. More

I wasn't satisfied, I wasn't asked if I wanted my tire rotated, truck wash not washed, I bought my key ring in because the silver part just broke on me and I wanted to know if it could be repaired. When t rotated, truck wash not washed, I bought my key ring in because the silver part just broke on me and I wanted to know if it could be repaired. When the car was given back to me, I had to ask what about the extra the extra key ring would it be fixed. I felt like you just forgot about my request. I was told you no longer offer oil changes coupons. I was told you discontinued using the motor oil I been getting for three years. The oil change ends up costing over $100 More

I had an appointment scheduled, and when I arrived they couldn't find me in their system. So they considered me a walk-in. My service consultant was wonderful! She walked me thru the entire process, got me couldn't find me in their system. So they considered me a walk-in. My service consultant was wonderful! She walked me thru the entire process, got me snacks, updated me when it was getting close to check-out time and she was very friendly. Great service experience! More

Amazing responsive service team. They updated me continuously while waiting for parts and then while the work was being performed. The service experience was exactly what every dealer should do, bu continuously while waiting for parts and then while the work was being performed. The service experience was exactly what every dealer should do, but very few actually do. More

This experience was so much better than the one I had at a Columbia, SC dealership. THANK YOU! a Columbia, SC dealership. THANK YOU! More