Jim Ellis Kia of Kennesaw

They have always done their best to get me in and out I do appreciate that they are respectful of my time do appreciate that they are respectful of my time More

Great communication and service experience with this dealer ship vs. Caravan Kia West. Service Tech Jesus Gutierrez kept me informed every step of the way with my repairs. dealer ship vs. Caravan Kia West. Service Tech Jesus Gutierrez kept me informed every step of the way with my repairs. More

Always an excellent experience. Lavar and Jason dale are always phenomenal. Super stoked about working with the Kia team always phenomenal. Super stoked about working with the Kia team More

I took my vehicle in to verify mileage for the Kia Fuel Economy Adjustment Reimbursement on December 6, 2021. As of January 20, 2022 I still had not received my reimbursement. I telephoned my service adv Economy Adjustment Reimbursement on December 6, 2021. As of January 20, 2022 I still had not received my reimbursement. I telephoned my service advisor Camille Williams a number of times in January, left messages and received no response. I also wanted to schedule an appointing for recall work. Again, no response. I contacted KIA directly about the reimbursement and they verified that the dealer never submitted the mileage. They also tried to contact this location. No response. KIA has made alternative arrangements for me so that I can receive my reimbursement. This is the second time I've had this problem at this location: once when it was Cobb County Kia and now as Jim Ellis Kia. We won't be back. More

I typically walk away feeling very appreciated as a customer but this visit was different! Communication was not clear amongst the team and that caused me to spend an extra 15-20 minutes at the dealer. customer but this visit was different! Communication was not clear amongst the team and that caused me to spend an extra 15-20 minutes at the dealer. If there wasn't an issue, I would have been out of there in under an hour, which is awesome! A few complimentary offerings that are usually offered, were not this time. More

I have always felt that I received excellent service for a fair prices at Jim Ellis. Quick turnaround, options to improve my vehicle care, and friendly people keep me coming back. a fair prices at Jim Ellis. Quick turnaround, options to improve my vehicle care, and friendly people keep me coming back. More

This time, I can rate them 5 stars. When I took my car into get the oil changed, they got it done in less than 1 hour and was very courteous. My technician was Lavar Fredricks. Apart from Lavar, I did into get the oil changed, they got it done in less than 1 hour and was very courteous. My technician was Lavar Fredricks. Apart from Lavar, I didn't like the process in how customers have to stand and wait on the side for a technician to see them. Other customers that come in don't seem to notice the short line and will take your turn. The technician gets confused about who was next. I know because that was done to me although I didn't want to make a big deal about it that time, it made me not want to purchase another KIA if this isn't changed. It doesn't look to be a fair system. I would rate that a 1 star. Thanks. More

My experience always makes me feel valued as a Customer. From the moment I drive up to get my car serviced, door to door service, immediate, informative, courteous customer service. The updates on the statu From the moment I drive up to get my car serviced, door to door service, immediate, informative, courteous customer service. The updates on the status of my car, the waiting room that offers snacks, drinks and entertainment while you wait. The closing, car wash, and quick process of signing out. It’s always a pleasant experience at Team Ellis Kennesaw. Thank you Valued Customer NB More

Lots of issues with the part coming in but Jesus was fantastic in all of his dealings with me. Can’t recommend him enough. fantastic in all of his dealings with me. Can’t recommend him enough. More

An excellent dealerships and very clear explained , honest , helped me what’s the best car for me honest , helped me what’s the best car for me More