Jim Ellis Kia of Kennesaw

Low stress experience I had a good experience here buying my car recently. I enjoyed working with Jimmy and Chris on my deal, and it was relatively low stress for a car dea I had a good experience here buying my car recently. I enjoyed working with Jimmy and Chris on my deal, and it was relatively low stress for a car dealership. I felt I got a good deal and walked away happy! More

Customer Service! Jim Ellis Kia Of Kennesaw July 20,2020 1221 Auto Park Dr. NW Kennesaw GA. 30144 Subject: Vehicle "RECALL" Dear: Management Team Jim Ellis Kia Of Kennesaw July 20,2020 1221 Auto Park Dr. NW Kennesaw GA. 30144 Subject: Vehicle "RECALL" Dear: Management Team In the world of business today the key word or buzzword is “Customer Service”. The power behind these words is so strong that many companies have failed to grow or have fallen due to the lack of appreciation, understanding and integrity. What are the key ingredients to the words “Customer Service?” I can only imagine the challenges you face each and every day. Usually, when someone speaks about this organization, there are different perceptions that may come to mind. However, I met two key ingredients to the words Customer Service, Jason Dale and Mark Lewis, they truly displayed what customer service is all about. They took the time to tell me the process and make me feel very comfortable. When the words “Customer Care” come to mind, I think of both of these gentlemen as Approachable, Responsible and Encouraging people. Sincerely, Robert L. Moore More

Awesome experience with Kia since the purchase of my Kia Forte in November 2019! Shout out to Lisa in the Service Department for your help. Forte in November 2019! Shout out to Lisa in the Service Department for your help. More

Excellent Experience Cameron and Greg were great. Answered all my questions. Were straight-forward and honest. I got a great deal with a minimum of hassle and I look forwa Cameron and Greg were great. Answered all my questions. Were straight-forward and honest. I got a great deal with a minimum of hassle and I look forward to driving my Kia for the next ten years. More

Great service every time I’m there. I never feel like they try to over sell me when I’m in just for some basic maintenance. Even have free Uber to and from while maintenance is done if you live close! C they try to over sell me when I’m in just for some basic maintenance. Even have free Uber to and from while maintenance is done if you live close! Camille is awesome, ask for her! More

Extremely displeased with the service provided. I believe that deceptive practices are in play. As a consumer I will not patronize Kia again due to...... that deceptive practices are in play. As a consumer I will not patronize Kia again due to...... More

From initial phone call to service department to service rep Lavar giving me all of my options for repairing my car every Employee I dealt with very Professional and Courteous. I’m a first time Customer rep Lavar giving me all of my options for repairing my car every Employee I dealt with very Professional and Courteous. I’m a first time Customer and look forward to using this Dealership for future sale and service needs. More

Very welcoming place, I met the service manager (Chris) in the area where you pull up. I thought he was just a worker because he was pulling the cars in and putting the stuff in them. Very nice and welcomi in the area where you pull up. I thought he was just a worker because he was pulling the cars in and putting the stuff in them. Very nice and welcoming. The staff is better now than ever. There is just a different vibe when I go there. I like it. Everyone was great. Thank you for being the best kia place I have been 💘 More

Great Job!!! I purchased my used 2016 Kia Sorento from Ed Voyles in 2018; unfortunately, it is almost impossible to get a service appointment in their shop in a ti I purchased my used 2016 Kia Sorento from Ed Voyles in 2018; unfortunately, it is almost impossible to get a service appointment in their shop in a timely manner. As a result, I went to Jim Ellis to get my car serviced. I was fortunate to work with Jason Dale who is an amazingly knowledgeable and helpful service advisor. He walked me through what I needed to do to get my car up to snuff. In addition, he made me feel like I was at home despite buying my car from another dealer. I really like Kia automobiles, and I'm sure that I will get another one in the future. If service like Jason provided is the way Jim Ellis does business then I know I want to buy my next car from their dealership. Great job all around. Thanks Jason!!! More

Awesome customer service from Jason Dale. Requiring 25 words for a review is the stupidest thing i have ever seen. Jason always does and outstanding job. words for a review is the stupidest thing i have ever seen. Jason always does and outstanding job. More