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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,598 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,598 reviews

July 15, 2020

Greg was amazing and a wonderful salesman’s. I’m really excited about my new car and how he was able to make the process simple and quick! More

by jadahill
Recommend Dealer
Yes
Employees Worked With
Greg Landry
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Jul 15, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was a great help! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager

July 15, 2020

The engine blow up because a poor design. KIA has recalled other cars with same engine but not the Kia forte!!!! Jim Ellis Kia did NOTHING! They blamed it on the oil changing company that i use. More

by BRADFORD650
Recommend Dealer
No
Employees Worked With
Lavar Frederick
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Jul 16, 2020 -

Jim Ellis Kia of Kennesaw responded

We extremely regret the trouble you had with your Kia Forte. Jim Ellis Kia, and Kia Motors would have been glad to help you in any way that we could if it had been possible. Unfortunately, there were no records with Kia or with our dealership that you had provided the recommended maintenance and oil changes required to maintain your warranty protection. Your vehicle had 97,000 miles on it, you were not the original owner, and you did not have an extended protection plan. The 10yr/100,000 mile limited powertrain warranty only exists with the original owner, and with subsequent owners it stops at 60,000 miles. Be that as it may, Jim Ellis Kia and Kia Motors were willing to try to get your engine covered as a good-will claim, if you could have shown that the vehicle had been maintained and the oil changed within the recommended scheduled intervals. With no supporting records to show the engine was protected with regular oil and filter changes, there was nothing we could do to help unfortunately. Without the necessary oil and filter changes, the engine is exposed to increased wear and tear damage outside of the norm which could lead to engine failure. In order to keep manufacturer warranties from being voided, maintenance records are imperative. Again, we regret the experience you had with your Kia Forte, and we apologize we could not help you more in the situation. - Madison Magnus, Customer Relations Manager

July 14, 2020

Great Buying experience! James was easy to talk to and answered all of our questions. He was upfront and honest. Would buy from Jim Ellis again. More

by JEANNE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wind, Mike Boyd
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Jul 14, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that James was a great help. Thanks again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager

July 13, 2020

Perfect buying experience!!!! I absolutely loved my Salesman. He had the best attitude and demeanor. I have to say the best car buying experience I have ever had. Thank you guys!!! More

by kyates025
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick, Mike Boyd, Alfredo Ospina
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Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope you love your new car! Take care! - Madison Magnus, Customer Relations Manager

July 13, 2020

Great service visit Diana was a great help as usual. I brought my car in for an oil change, and was happy to receive my car shortly after arriving. I always have a great More

by mbrieana17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help. Thanks for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 13, 2020

Prompt and competent service. Ms. Bell was very helpful, polite and communicated with me throughout the process. It was a very pleasant experience. I have no reservations about returning in the future. More

by LG059
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 12, 2020

My experience was great with our sales representative Bryce. He was very patient, polite and answered all our questions. He was very knowledgeable as well. More

by Izabella
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! We hope you love your new car, and we thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 12, 2020

Once I made contact with the service staff things went ok. My Phone experience was below average. The Vehicle Drop off info given was wrong. More

by SBrobbeyjr
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Jason Dale
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Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out. Thanks again for your business. Take care! - Madison Magnus, Customer Relations Manager

July 12, 2020

The customer service is great. They always accommodate my needs. The customer service agents are very helpful and friendly. Jason does a great job taking care of your vehicle. More

by AMY.VOYLES
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Report | Print
Jul 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 11, 2020

Such pleasant staff, always working hard to satisfy their customers!! Always friendly and welcoming and even finished my oil change a lot sooner than expected/quoted! I look forward to going in for my oil ch More

by CHERYLLE.WILSON
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Report | Print
Jul 11, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager

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