Jim Ellis Kia of Kennesaw

always great service , great customer service, Lavar is the best ! Got me in and out quick and price was same as was advised. Everyone is very courteous and on the spot , great customer service, Lavar is the best ! Got me in and out quick and price was same as was advised. Everyone is very courteous and on the spot ! More

Mark in the service center was very friendly. I appreciated his pleasant attitude. I was disappointed in my 4 hour wait. I expected a couple of hours based on what was needed but then it too way lo appreciated his pleasant attitude. I was disappointed in my 4 hour wait. I expected a couple of hours based on what was needed but then it too way longer and the part I needed wasn’t available for at least 3 days. An oil change and a relay for the fan was all I needed. More

Katherine Nunn hit it out of the park!!! On Sunday, my 2014 Kia Soul+ died while in the area. 24 hours later, I was driving off the lot in a brand new 2020 Kia Soul S! I don't have the best c On Sunday, my 2014 Kia Soul+ died while in the area. 24 hours later, I was driving off the lot in a brand new 2020 Kia Soul S! I don't have the best credit (rebuilding from divorce), nor did I have a great trade-in, and I thought I was going to end up with a used car, but Katherine did all she could do to get me into a brand new car that will give me years more road life, with the bells and whistles I really wanted in an upgrade! I was shocked it worked out so much better than I was expecting, and I still have to pinch myself when I see my new car. From front to back, the experience (primarily online) was smooth, with only a bit of waiting for Finance at the dealership (they were down to just Chris Turner that evening), which was understandable and acceptable. I cannot recommend the team at Jim Ellis Kia enough, and will definitely send any other Kia friends their way in the future! More

Best deal around! Shopping for a new Kia Rio S, I visited three different Kia dealerships (Athens, Gainsville and Kennesaw) asking for their best price. Though all thre Shopping for a new Kia Rio S, I visited three different Kia dealerships (Athens, Gainsville and Kennesaw) asking for their best price. Though all three dealerships treated me kindly, Jim Ellis Kia was the only one to exceed my price expectations. Also, Katherine Nunn, my salesperson, is one of the friendliest people you'll come across. With three more kids who will soon be driving, I have no problem giving Jim Ellis continued business! More

Finance dept. very disappointing. Turner’s review of paperwork was FAST. In area of service and maintenance/warranty purchases the amount was not as he quoted! In review when I got home I had signed up paperwork was FAST. In area of service and maintenance/warranty purchases the amount was not as he quoted! In review when I got home I had signed up for $2000 and had been told 699. Which I repeated to him. My fault I guess for trusting his word instead of slowly reviewing each line BEFORE I signed! Hopefully these items will not be worthless paper! Jimmy Hendrix was a joy. Very attentive and courteous. More

Very clean, friendly atmosphere and made me feel like a valuable customer. I definitely would recommend this dealership to someone looking to purchase a new or used car. valuable customer. I definitely would recommend this dealership to someone looking to purchase a new or used car. More

Mud flaps installed Had mud flaps installed on new vehicle purchase. No need for 25 words for service description. This requirement needs to be removed in the future. Had mud flaps installed on new vehicle purchase. No need for 25 words for service description. This requirement needs to be removed in the future. More

Was very helpful answered all my questions regarding cars and the cars warranty. Made sure I knew everything about the car I was buying. Made sure I knew the car fax about the car. And before I left made sur and the cars warranty. Made sure I knew everything about the car I was buying. Made sure I knew the car fax about the car. And before I left made sure I had everything I needed for the new car More

Great, friendly, courteous, prompt service. I told Lavar I needed service to be completed by 11:00 a.m. They were finished at 9:50. I needed service to be completed by 11:00 a.m. They were finished at 9:50. More

Ok but not ok This was an appointment for my mother and as she lives a bit aways. She came down that morning and dropped the car off at 0930. Was told it would be a This was an appointment for my mother and as she lives a bit aways. She came down that morning and dropped the car off at 0930. Was told it would be about 2 hrs. At 1230, she calls and gets no answer and I call. Get told the car just went in about 30 mins ago and should be done in 2 hrs!!! At 1530 we go and ask about the car, it’s been ready since 1330/1400!! She was given $100 off the bill but sometimes money is not enough. She did get to spend the day with me and my kids, but she had other things planned that she had to cancel. Would give higher review but for the lack of information as to what was happening, not good! Didn’t get service tech name but he did help us out. More