Jim Ellis Kia of Kennesaw

Came in on a Monday because my oil pressure light came on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. More

In person service is good, contacting by phone is difficult. Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and att Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and attentive. My only complaint would be how difficult it is to reach the service center by phone. I called on 4 separate occasions and each time I was told they were busy and must not be answering their phone. The very nice young lady would take my name and number and have someone call me back. Timely return calls were hit and miss, No one called me after my first two messages. I decided to drive the 30 mins to the service center to make my appt. Once I was on their books as an appt, phone calls were still not answered or returned timely, but at least I was able to get the service completed. Overall, the people who work here were very helpful, very nice and very busy. I think the management should have someone dedicated to answering the phone for service who can actually set up the appt without having to wait for someone else to call the customer back. My service issue could have been taken care of more quickly if the calls / connecting up with someone to make an appt was easier. I had just purchased the vehicle from Jim Ellis VW and ran into some issues that made me not so happy. It would be nice if Jim Ellis dealerships worked together more smoothly to make the customer happy. More

Great Experience I was moving from out of state and unlike other dealerships I was talking to, Jim Ellis was honest, forthright and willing to work with me. Erika, the I was moving from out of state and unlike other dealerships I was talking to, Jim Ellis was honest, forthright and willing to work with me. Erika, the internet sales person was patient and able to look into everything I asked and didn't mess around on the price. Isaiah was equally helpful in explaining the different options for financing. Greg Landry had everything ready to go when I got there. I could not be more happy with my experience at Jim Ellis. More

Jason dale is such a wonderful and joyful face to see on this service drive!! He always brightens my day and puts a smile on my face before I leave, no matter the news that he has given me good or bad!! this service drive!! He always brightens my day and puts a smile on my face before I leave, no matter the news that he has given me good or bad!! More

Assistance Jason Dale is a very professional and personable service writer. I appreciate his assistance and guidance on the repair of my 2012 Kia Optima. I wil Jason Dale is a very professional and personable service writer. I appreciate his assistance and guidance on the repair of my 2012 Kia Optima. I will return and use the service center in the future. More

Bryson and the Kia family were courteous, professional, and genuine! They we receptive to our needs and found us the suv of our dreams! We will definitely be coming back for our second car this winter! and genuine! They we receptive to our needs and found us the suv of our dreams! We will definitely be coming back for our second car this winter! More

I had been to other dealerships and this one by far was the best one! No pressure and worked very hard to get me the right car for my family! Thank you the best one! No pressure and worked very hard to get me the right car for my family! Thank you More

Excellent experience. Bryson was extremely thorough and helpful getting us into the car we wanted. The entire car buying process at this Kia dealership was smooth & stress free. I feel like we made the rig helpful getting us into the car we wanted. The entire car buying process at this Kia dealership was smooth & stress free. I feel like we made the right choice coming here. Highly recommended! More

Very Helpful We were in an unfortunate situation with our previous vehicle. Jimmy Hendrix was able to help us out and got us into a brand new car that we are lovi We were in an unfortunate situation with our previous vehicle. Jimmy Hendrix was able to help us out and got us into a brand new car that we are loving. Friendly and helpful and honest; three words to describe Jimmy. Thanks so much sir. More

Great Place. Dianna has always taken wonderful care of me and any problems I have with my vehicle. She goes above and beyond always making sure she can take care of my needs whether I wait or need transporta and any problems I have with my vehicle. She goes above and beyond always making sure she can take care of my needs whether I wait or need transportation back and forth. More