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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,551 reviews
February 25, 2020
The service department is great! I would highly recommend the service department. They care about the customer and try hard to accommodate you while you wait. the service department. They care about the customer and try hard to accommodate you while you wait. More
by wjoh503038
Verified CustomerEmployees Worked With
Diana Bell
February 24, 2020
Awesome to have a service about quickness and accuracy.I Awesome to have a service about quickness and accuracy. I didn't have So Mich time to fix it up even Saturday. I will also have some benefits. Awesome to have a service about quickness and accuracy. I didn't have So Mich time to fix it up even Saturday. I will also have some benefits. More
by kth5834
Employees Worked With
Lavar frederick
February 21, 2020
Lavar is an awesome person to work with in the service department he make sure your needs are met in a timely manner. If you ever go to Jim Ellis Kia in Kennesaw for service ask for Lavar department he make sure your needs are met in a timely manner. If you ever go to Jim Ellis Kia in Kennesaw for service ask for Lavar More
by Aretha Smith
Employees Worked With
Lavar Fredrick
February 21, 2020
Quick easy and pleasant Overall the whole experience was great. We were met in the service bay immediately where Mark did a walk aound of the car, explained what would happe Overall the whole experience was great. We were met in the service bay immediately where Mark did a walk aound of the car, explained what would happen, and showed us where we could wait. When Mark went to lunch he introdiced us to Lisa, in case we had any questions. The whole process took about 2 hours. More
by DAVIDSON.DAVID
Employees Worked With
Mark, Lisa
February 21, 2020
The guy who cared my service is really good!! He was really kind and gave a good explanation what kinds of service i got. I was happy due to him really kind and gave a good explanation what kinds of service i got. I was happy due to him More
by TOMMY CHO
Employees Worked With
Ferederick who is working at service area
February 20, 2020
In for a quick oil change. Treated like family. The dealership insisted they drop me off at local store instead of walking. Once my van was ready, they came back to store. I signed papers right there a dealership insisted they drop me off at local store instead of walking. Once my van was ready, they came back to store. I signed papers right there and drove away. Can’t imagine being treated better or an easier process! More
by JORDANNAJ21
Employees Worked With
Maybe Lisa??
February 20, 2020
The friendliness of the service staff was excellent especially my service adviser Mark Lewis. This was my first visit and I was impressed by the kindness and attentiveness of the staff. I was in for an especially my service adviser Mark Lewis. This was my first visit and I was impressed by the kindness and attentiveness of the staff. I was in for an oil change and tire rotation and it took 3 hours from the time I dropped the car off to when I left. Way too long. Mark did apologize and said that they were busy and experienced downed computers, so hopefully this isn't the norm and I came on a bad day. More
by sokell684
Employees Worked With
Mark Lewis
February 20, 2020
I’ve been to this location many times. Under the new Jim Ellis ownership, the service department has returned to what it should be! Great job! Ellis ownership, the service department has returned to what it should be! Great job! More
by DEREK30540
February 19, 2020
It's very neat in the lounge nice customer service, everybody spoke and time frame was on point. Clean my car nice. Quick service. Excellent people everybody spoke and time frame was on point. Clean my car nice. Quick service. Excellent people More
by ERICDJONES12
Employees Worked With
Lavar Frederick, Jason Dale
