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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,615 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,615 reviews
March 05, 2020
I was greeted by Diane as the person assigned to me wasn't there yet. Diane was friendly and had me on my way in a loaner vehicle in no time. She was the best part of the whole experience. 2hrs later I wasn't there yet. Diane was friendly and had me on my way in a loaner vehicle in no time. She was the best part of the whole experience. 2hrs later I got a call saying that the cause of water leaking into the trunk of my Kia Soul had been detected and that the repair cost would be close to $360. I approved the work as I had no choice really due to the constant rain and having to empty my trunk of water daily. 90 minutes later I got a call saying the car was ready. In looking at the itemized bill, I saw the part cost $30.84. This means the remaining $327.10 was labor and sales tax (which was a few bucks). Extortion in my view, partly because the person who greeted me to pick up the car said "they just removed two panels and fixed the leak", one panel still hand not been popped back into place, so I did it myself, but also because when I booked the car in, the woman who I spoke with told me that "water leaking into the trunk is a common problem we've seen for Kia Soul owners", which gives the impression that it's a design flaw that I'm now having to pay for. Needless to say, I won't be back. More
by michael.zocca
Verified CustomerEmployees Worked With
Diana Bell
March 04, 2020
"Larry was the best!" I really enjoyed working with Larry Whorley. He was personable, kind, honest and said what he meant. I didn't have to second guess or read between the I really enjoyed working with Larry Whorley. He was personable, kind, honest and said what he meant. I didn't have to second guess or read between the lines like with previous experiences with other dealerships. I would recommend Larry to anyone who is looking to work with a person of integrity in purchasing a vehicle. I am enjoying my car immensely! Jennifer More
by jenlott13
March 04, 2020
Best service experience I’ve ever had. Everything was clearly explained to me, everyone was kind, and my Kia drives like a dream. Thank you! clearly explained to me, everyone was kind, and my Kia drives like a dream. Thank you! More
by Kristyn
Employees Worked With
Mark in service 5 stars
March 04, 2020
Mark Lewis Mark did a great explaining time frame and cost! If needed again, we will call Mark- super fast and super friendly Nikki - Production Manager @ Ca Mark did a great explaining time frame and cost! If needed again, we will call Mark- super fast and super friendly Nikki - Production Manager @ Caliber in Douglasville More
by DOUGLASVILLE
Employees Worked With
Mark Lewis
March 04, 2020
Conveniently Easy It is always a pleasure coming to Kia and getting my oil changed. They make it super easy and fast every time I walk through the doors. I will never g It is always a pleasure coming to Kia and getting my oil changed. They make it super easy and fast every time I walk through the doors. I will never go to another Kia. More
by AMJENGEL1214
Employees Worked With
Mark Lewis, Junior and Phylisha
March 04, 2020
Right Car - Right Dealership Alfredo provided the needed assistance to let us determine the best fit for our next car and proceed with the purchase when we were ready. . Alfredo provided the needed assistance to let us determine the best fit for our next car and proceed with the purchase when we were ready. . More
by CAGLIANI1290
Employees Worked With
Chris Turner, Alfredo Ospina
March 04, 2020
We had an outstanding experience with Mike and Carl. I felt assured they were dedicated to earning our business and creating a positive relationship throughout. felt assured they were dedicated to earning our business and creating a positive relationship throughout. More
by LAURENYAFFE
Employees Worked With
Carl Breeze, Mike Boyd
March 03, 2020
Odor Control/ New Key We had to bring newly purchased car back to get the odor control process. Salesman advised that we would also get our 2nd key and a cleaning/ gas fi We had to bring newly purchased car back to get the odor control process. Salesman advised that we would also get our 2nd key and a cleaning/ gas fill up. I received the odor control and key however the car wasn't cleaned or gas filled up (not sure this had anything to do with the service team, might be miscommunication b/t sales and services). It's fine though, the smell is now gone and we have our key. The little interaction I had with service team/center was very pleasant. Thanks for everything. More
by LADAVIS4604
Employees Worked With
Chris Kwon
March 03, 2020
The staff here are AMAZING!!!! They make sure that you are taken care of. Diana gave me great customer service and was very helpful. My mechanic Josh was great, he explained everything in a manner that I are taken care of. Diana gave me great customer service and was very helpful. My mechanic Josh was great, he explained everything in a manner that I would understand,I am completely satisfied with the Service Center and would recommend anyone to bring your car to Jim Ellis Kia More
by stephford430
Employees Worked With
Josh Keown , Diana Bell
