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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.4
6,648 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,648 reviews

February 26, 2020

Poor Customer Service There were several issues that came up during my last visit. Waited 3+ hours for an oil change. Was charge $70+ dollars for an oil change and Tire rot More

by marchella1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure if this was the employee I worked with, Jason Dale
Feb 26, 2020 -

Jim Ellis Kia of Kennesaw responded

We are disappointed to hear that you were not satisfied with your oil change and experience. We know it may seem pricey, but we have Kia certified and trained technicians. We always try to keep our pricing very competitive within the market. We offer monthly specials online that may help with pricing on any future services. In the end, our goal is to keep you safe and your Kia in it's best condition. I will speak with my service manager and general manager to ensure that our pricing is still competitive in the Kennesaw area.

February 26, 2020

Wow - outstanding help in buying pre-owned. Larry was so nice and helped us through the process every step of the way with no pressure and a willingness to be flexible especially when we needed it that week More

by 1_From_Woodstock
Recommend Dealer
Yes
Employees Worked With
Chris Turner, Larry Whorley
February 26, 2020

Hassle free. Mark my service representative was very knowledgeable and thorough. He assured my service was performed fast, but accurately. I didn’t feel pressured to have service performed In areas th More

by HAMBRICK.P
Recommend Dealer
Yes
Employees Worked With
Mark
February 25, 2020

It's hard to speak to the dealership as a whole as I only worked with the sales agent, Greg Landry. Greg was maybe the best car sales person I have ever encountered. He was not pushy at all. He listened t More

by jpatl66
Recommend Dealer
Yes
Employees Worked With
Greg Landry
February 25, 2020

The service department is great! I would highly recommend the service department. They care about the customer and try hard to accommodate you while you wait. More

by wjoh503038
Recommend Dealer
Yes
Employees Worked With
Diana Bell
February 25, 2020

Excellent service. All staff were courteous and helpful, and went above and beyond to make sure we were comfortable during our wait and informed on the time it would take. There was no pressure to fix other More

by cortneyralston
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
February 25, 2020

Well, my daughter was visiting from out of state and I sent her to have the oil changed and to look at the AC system (not working). Oil change was perform good and timely. AC needed several hours to fix More

by GKORDARES
Recommend Dealer
Yes
Employees Worked With
Jason Dale
February 25, 2020

Excellent experience from start to finish. Greg L, went above and beyond to meet our needs. He was knowledgeable, professional and provided outstanding service! We highly recommend him and will definitel More

by Srice149
Recommend Dealer
Yes
Employees Worked With
Greg Landry
February 24, 2020

Awesome to have a service about quickness and accuracy.I Awesome to have a service about quickness and accuracy. I didn't have So Mich time to fix it up even Saturday. I will also have some benefits. More

by kth5834
Recommend Dealer
Yes
Employees Worked With
Lavar frederick
Feb 24, 2020 -

Jim Ellis Kia of Kennesaw responded

We're so glad you had a great experience! Great reviews like this keep us motivated to strive for the best customer experience. Let us know if there's anything we can do for you!

February 22, 2020

Diana Bell always takes great care of me and ensures I have a loaner vehicle, if needed. I never have to wait around. She's wonderful. More

by JENNIFEROURADA
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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