Jim Ellis Kia of Kennesaw

My experience here has been great, ms Bell's personality and knowledge really make you feel comfortable in the service you get from this company also the service personnel and knowledge really make you feel comfortable in the service you get from this company also the service personnel More

Great customer satisfaction and met all of my expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided More

Needed engine replacement under recall warranty. Mark was our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. Even provided shuttle over to nearby Chick-Fil-A while other work being done on car. I’m VERY impressed with the service department. More

Best place for service and their customer service is out of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart More

Good, fast, and efficient It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and pro It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and professional. More

Friendly and efficient. Sonny and Chris did everything in there power to make sure I got the truck I wanted! I can't thank them enough for their hard work. Sonny and Chris did everything in there power to make sure I got the truck I wanted! I can't thank them enough for their hard work. More

People there are always friendly.I wanted to highlight People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife had taken her Kia Sorento for an oil change and she forgot to pick it up before the service department was closed. Mr. Matt "Rock" went above and beyond by making phone calls to get the clear to release the car to my wife THEN he went to get the car from the lot in the pouring rain. Thank you Matt! More

Excellent Service Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded our expectations... More

***Update 1/13/20*** So I was pretty happy with the buying process of my new vehicle, however the follow up response and the delay of paying off my previous car loan has been very disappointing. I hav buying process of my new vehicle, however the follow up response and the delay of paying off my previous car loan has been very disappointing. I have emailed and left messages and received no follow up response. I called the account dept today to discover my payoff for the previous car was just sent out today. I’m a little confused as to why it takes 13 days to send out. I’m just hoping it is received before the due date of 1/15 and that the payoff is not short. Needless to say it’s tainted my experience With Jim Ellis Kia a little. I purchased my car on the last day of the year and the process was SEAMLESS!! Zak and the finance team were fantastic, very transparent and easy to work with. This is my second Kia purchase from this dealership and their integrity and professionalism always exceed my expectations. Zak was awesome, I did not feel pressured. He listened to exactly what I specified I wanted in terms of monthly payment and they worked to make sure I did not go a penny over that amount. They were exceptionally fair on my Trade in vehicle and I left with a brand new 2020 vehicle that I LOVE. I will continue to use Jim Ellis Kia for my future purchases and highly recommend them to anyone who is interested in purchasing a new or used Vehicle. I am glad Ericka convinced me to come in as I almost did not based on the online KBB estimate for my trade in. The guys I worked with were Fantastic. Professional. HONEST More