Jim Ellis Kia of Kennesaw

Thorough and great customer service Mark was helping me w a catalytic converter part coming in. I was concerned about picking up my kids and he was doing absolutely everything he could t Mark was helping me w a catalytic converter part coming in. I was concerned about picking up my kids and he was doing absolutely everything he could to accommodate my needs. They were a little bit behind schedule on finishing it up due to the catalytic converter heat but nonetheless apologetic and offered a free car wash for the unfortunate misunderstanding. Thwy were sincere and didnt want to do a job halfway and made sure that everything was perfect in my car. I did end up having to pick up my kids from the school but I was grateful that my car was in good hands and that my families safety was not affected bc of the time restraints. Their customer service is always top notch and I always am greeted there with such kind smiles and compliments. My kids love the area to play as well. Thank you for always doing the job 100% even when time commitments arent always met. You still did your jobs and I am grateful for a good car company that is committed to value, fulfillment and good vibes in customer service. Thanks kia! More

Excellant service I had to replace my stereo system and they ordered it and installed it within a few days. Very friendly , and professional. Thanks for all you do. I had to replace my stereo system and they ordered it and installed it within a few days. Very friendly , and professional. Thanks for all you do. More

Service I was met promptly by a service helper, whom directed me to the waiting area. My service advisor met me following that and directed me. I was met promptly by a service helper, whom directed me to the waiting area. My service advisor met me following that and directed me. More

Service rep The service representative Camille did an exceptional job. She kept me inform. Any issues I had, she found a way to resolve them. Also the manager mad The service representative Camille did an exceptional job. She kept me inform. Any issues I had, she found a way to resolve them. Also the manager mad sure that I was satisfied as well. More

Always a great experience the dealership is a part of my vil I've owned a Kia ever since 2000 and I have been very pleased with them great deals and service from all departments. Come try a serinto one of the t I've owned a Kia ever since 2000 and I have been very pleased with them great deals and service from all departments. Come try a serinto one of the top suv atound I recommend them highly More

Quality service and quality people Jason Dale at Jim Ellis Kia of kennesaw is phenomenal. He was attentive to all my questions, calls and requests and went above and beyond to get my ca Jason Dale at Jim Ellis Kia of kennesaw is phenomenal. He was attentive to all my questions, calls and requests and went above and beyond to get my car back to me by the time I requested it. I have had great experiences at this dealership every time I have come and will continue to return. More

Quick friendly service We made an appointment and had the car serviced next day leaving it overnight. The repair estimate was accurate and service was completed on time. No We made an appointment and had the car serviced next day leaving it overnight. The repair estimate was accurate and service was completed on time. No surprises. Communication was excellent. More

Engine problems My engine went out on my 2013 Sportage. The warranty completely covered the repair. I had an issue with it the other day and took it back to Kia the My engine went out on my 2013 Sportage. The warranty completely covered the repair. I had an issue with it the other day and took it back to Kia they were able to repair it and they provided me with a rental car. I was very pleased with their service. More

Great service Went in for an oil change and got me out quickly. The Jason Dale was extremely polite and professional. Give the man a promotion! A personality like t Went in for an oil change and got me out quickly. The Jason Dale was extremely polite and professional. Give the man a promotion! A personality like that needs to be emulated though management. I wish my Aston Martin advisors can act like Jason! More

Great service. I had to wait 40mins to get car wash & vacuum I had a oil change and inspect in done. The only thing I did not like.is that I had to wait 40mins to get my car vacuumed & washed. I had a oil change and inspect in done. The only thing I did not like.is that I had to wait 40mins to get my car vacuumed & washed. More