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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,609 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,609 reviews
January 16, 2020
Excellent Service Once again, Diana Bell took good care of our car. She has always done right by us. We will always use Diana Bell for service. Once again, Diana Bell took good care of our car. She has always done right by us. We will always use Diana Bell for service. More
by D2PREYNOLDS
Verified CustomerEmployees Worked With
Diana Bell, Jason Dale
January 16, 2020
Everyone was helpful and kind Really enjoyed working with Lavar. Felt like he was looking out for me. I wouldn't hesitate to go back to this dealership for service. Really enjoyed working with Lavar. Felt like he was looking out for me. I wouldn't hesitate to go back to this dealership for service. More
by ANDYPERRY
Employees Worked With
Lavar Frederick
January 16, 2020
Lack of follow up on initial car purchase and poor overview of car features. This is my 3rd Soul purchased at this location and I thought the service would be better. overview of car features. This is my 3rd Soul purchased at this location and I thought the service would be better. More
by BETH.HENDRICKSON47
January 15, 2020
Great customer satisfaction and met all of my expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided expectations. Would and will recommend to all friends and family. Thank you for the phenomenal service provided More
by SCOTTYE0
Employees Worked With
Lavar Frederick, Jason Dale, Mike Boyd
January 15, 2020
Needed engine replacement under recall warranty. Mark was our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. our service rep. He was terrific! Very kind, helpful, and provided great communication. I’ve dealt with Mark a couple times since. Excellent service. Even provided shuttle over to nearby Chick-Fil-A while other work being done on car. I’m VERY impressed with the service department. More
by t.samples
Employees Worked With
Mark Lewis
January 15, 2020
Best place for service and their customer service is out of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart of this world would recommend it to anyone. Miss Williams always took care of me when ever I’m there she is a sweetheart More
by OUSAINOUKORTA
Employees Worked With
Camille Williams
January 14, 2020
Excellent Service Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded Great experience with Lavar during a warranty engine replacement. Excellent follow-up by Lavar and the Kia team and a very quick turnaround. Exceeded our expectations... More
by davemoss67
Employees Worked With
Lavar Frederick
January 14, 2020
People there are always friendly.I wanted to highlight People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife People there are always friendly. I wanted to highlight the exceptional service I received from the General Sales Manager at this location! My wife had taken her Kia Sorento for an oil change and she forgot to pick it up before the service department was closed. Mr. Matt "Rock" went above and beyond by making phone calls to get the clear to release the car to my wife THEN he went to get the car from the lot in the pouring rain. Thank you Matt! More
by DIANABREYES
Employees Worked With
Matt "Rock", Diana Bell
January 14, 2020
Friendly and efficient. Sonny and Chris did everything in there power to make sure I got the truck I wanted! I can't thank them enough for their hard work. Sonny and Chris did everything in there power to make sure I got the truck I wanted! I can't thank them enough for their hard work. More
by Chighfi1
Employees Worked With
Chris Turner, Erika Gregory, Sonny Lee
January 14, 2020
Good, fast, and efficient It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and pro It was very simple to schedule a service visit...procedure took less than the hour I was warned it would take. Mr. Frederick was very friendly and professional. More
by RBK
Employees Worked With
Lavar Frederick, Diana Bell
