Jim Ellis Kia of Kennesaw

***Update 1/13/20*** So I was pretty happy with the buying process of my new vehicle, however the follow up response and the delay of paying off my previous car loan has been very disappointing. I hav buying process of my new vehicle, however the follow up response and the delay of paying off my previous car loan has been very disappointing. I have emailed and left messages and received no follow up response. I called the account dept today to discover my payoff for the previous car was just sent out today. I’m a little confused as to why it takes 13 days to send out. I’m just hoping it is received before the due date of 1/15 and that the payoff is not short. Needless to say it’s tainted my experience With Jim Ellis Kia a little. I purchased my car on the last day of the year and the process was SEAMLESS!! Zak and the finance team were fantastic, very transparent and easy to work with. This is my second Kia purchase from this dealership and their integrity and professionalism always exceed my expectations. Zak was awesome, I did not feel pressured. He listened to exactly what I specified I wanted in terms of monthly payment and they worked to make sure I did not go a penny over that amount. They were exceptionally fair on my Trade in vehicle and I left with a brand new 2020 vehicle that I LOVE. I will continue to use Jim Ellis Kia for my future purchases and highly recommend them to anyone who is interested in purchasing a new or used Vehicle. I am glad Ericka convinced me to come in as I almost did not based on the online KBB estimate for my trade in. The guys I worked with were Fantastic. Professional. HONEST More

Jim Ellis KIA Working with Jim Ellis KIA and the KIA Corporation to get my problems resolved wasn't as bad as I thought! First class customer service. Working with Jim Ellis KIA and the KIA Corporation to get my problems resolved wasn't as bad as I thought! First class customer service. More

Very Pleased! Very pleased getting in for an impromptu, yet overdue service visit; Cford got me scheduled within 30 mins of arriving. Thank you for the prompt servi Very pleased getting in for an impromptu, yet overdue service visit; Cford got me scheduled within 30 mins of arriving. Thank you for the prompt service within your location by everyone! More

Jim Ellis Kia Satisfied with previous sales (February 2019) and more recently the first service (free oil change) at 5000 miles. First new car in 13 years, and I lo Satisfied with previous sales (February 2019) and more recently the first service (free oil change) at 5000 miles. First new car in 13 years, and I love all the technology. More

Problem not fixed first time. Had problem again 1 week later Returned car after saying they fixed problem. 1 week later had same problem and had to have car towed it because of Electronic Power Steering problem Returned car after saying they fixed problem. 1 week later had same problem and had to have car towed it because of Electronic Power Steering problem and was not drivable. Trying to get an answer to the service desk was hard to get. They transferred me at which time no one answered at the number I was transferred to. Tried calling back to service desk and no one answered. More

Low pressure sales, friendly salesman (Larry specifically), incredible warranty. I’m very happy I bought my New Kia Sedona there. love all the options. I would highly recommend them. specifically), incredible warranty. I’m very happy I bought my New Kia Sedona there. love all the options. I would highly recommend them. More

Speedy greeting. Wasn’t overly pushy about recommended service. Wait was not too long for the services. Enjoyed some coffee and worked remote. Would be nice to have some blinds that pull down to block service. Wait was not too long for the services. Enjoyed some coffee and worked remote. Would be nice to have some blinds that pull down to block the sun by the tables. More