Jim Ellis Kia of Kennesaw

Courtesy and speed From the time I pulled into the service bay, until I left, I was treated with the kind of courtesy I have grown to expect from this location. Camille, From the time I pulled into the service bay, until I left, I was treated with the kind of courtesy I have grown to expect from this location. Camille, who checked me in was very professional in every way and kept me updated with the progress of my service. Everyone I bumped into said hi and welcomed me. Will be back again for my next service. You can count on it. More

Kamille in Service was beyond AWESOME Our new Sedona required an alignment. She was extremely attentive and expedited the service to us. My computer crashed during a recent survey on her b Our new Sedona required an alignment. She was extremely attentive and expedited the service to us. My computer crashed during a recent survey on her behalf and I am quite CERTAIN that due to that unfortunate incident, I was unable to adequately give her the STARS that she truly deserved. She was very personable and went above and beyond to ask questions and address our every concerned. We are more than pleased with our service experience due to assistance from Camile. More

Great Got me in and taken care of on a busy day. Excepted to take a long time but instead it was very fast and super professional great place And people to Got me in and taken care of on a busy day. Excepted to take a long time but instead it was very fast and super professional great place And people to do business with. More

Lack of intergrity My service advisor seems to lack intergrity. She lied about several issues. I took my car in Oct. for oil change. In Nov., I took it back because my e My service advisor seems to lack intergrity. She lied about several issues. I took my car in Oct. for oil change. In Nov., I took it back because my engine was knocking. In short there was not much oil on the dipstick and it was black. I took it back and was told I needed a new oil pan. Tania lied and said she told me. Money of this was documented on my paperwork. No new mileage sticker was put in my car for either visit. Tania called and said my car was ready for pickup. After a long wait, she said they were test driving my car. One of the techs said they couldn't find my key and they changed the oil pan, but forgot to put oil back in my car. I requested for my car to be washed., she lied and said the car wash was broken. Someone on the valet team said, why did she tell you that? They took my car and washed it. Just some of the details. My engine is STILL KNOCKING AND I'M VERY CONCERNED. I would never use her as my advisor again. More

Excellent services Jason Dale is an excellent Service Advisor, accurate with time and prices I highly recommend him , Json will get out of his way to accomplish the go Jason Dale is an excellent Service Advisor, accurate with time and prices I highly recommend him , Json will get out of his way to accomplish the goal More

Friendly, Professional, Comfortable The first thing I was impressed with was how diverse your staff is - black, white, Spanish speaking, equal number of women and men service advisors. The first thing I was impressed with was how diverse your staff is - black, white, Spanish speaking, equal number of women and men service advisors. Having so many women on staff definitely made me feel more comfortable than I usually do when I get my car serviced. Next I was impressed with your waiting areas - clean, modern decor, a kids' room, multiple t.v.s at zero volume which was perfect, and free snacks and drinks! Finally, as I waited, sales people and various staff came to check on me and the other guests. This was the BEST experience I've had getting an oil change and regular maintenance check up. You guys are awesome!! More