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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.4
6,562 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,562 reviews

November 12, 2019

Great experience Great experience. I'm really impressed at how helpful and knowledgeable all the staff are at Jim Ellis Kia. Diana Bell is at the top of my list. Wit More

by Dayle Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Nov 14, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi Dayle , we are very happy to have provided you with such a positive experience and you love Dianna as much as we do. We are happy to have you in the Jim Ellis Kia family. Feel free to reach out with any questions in the meantime. Have a great week!

November 12, 2019

Highly recommend this dealership! I had a great experience at Jim Ellis Kia! Brandon Pond went above and beyond to help me find the perfect vehicle! Erika and Chris were great as wel More

by CTRAVIS726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Turner, Erika Gregory, Chris Kwon
Nov 14, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi , we are very happy to have provided you with such a positive experience! Feel free to reach out with any questions in the meantime. Congrats on your new purchase and welcome to the family! :)

November 11, 2019

Another one in the plus column I was kept apprised of every step along the way. Diana greeted me right away and got someone to check me in while she was busy. Takin greeted me like More

by mpwinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Takin Arshad
Nov 14, 2019 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind words and your feedback. We are working everyday to improve upon our processes and efficiency. We will make specific efforts to be more diligent with returning messages. We love having you in the Kia family, and appreciate your business. Safe travels!

November 11, 2019

Really long waits Not happy. This was my last time coming to Cobb county kia. I thought they would give me a discount on my last oil change. They do not do proper inspe More

by KAHMAD879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dale
Dec 03, 2019 -

Jim Ellis Kia of Kennesaw responded

Kahmad, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We are working on processes daily to improve upon our efficiency and communication. All of our advisers and technicians are certified and trained with Kia models and products. We will continue to work diligently on building this knowledge. We do have service specials updated on our pages monthly, and we hope that we can assist you in the future. Amber Turner Customer Advocate 770 362 1261

November 11, 2019

Fast, friendly, efficient, and informative Camille Williams was great got me what I needed and all my questions answered.. Then she connected me with Tracy McFadden, who further explained how More

by OnWheelsOrWings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams in service department, Zakaria Benabdesselam, Tracy McFadden
Nov 13, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi There, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!

November 11, 2019

Exceptional service experience Very efficient and informative. Customers are treated very well. They even provided shuttle service so we could eat breakfast while car was serviced More

by markgray0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in service, Chris Ford
Nov 14, 2019 -

Jim Ellis Kia of Kennesaw responded

Thank you again for taking the time to let us know how we did. We are glad we could help! If there is anything further we can do in the meantime, please feel free to reach out!

November 11, 2019

Fast and friendly My service was good I was in and out before my expected time. The price was a little higher than the other dealership I usually visit. More

by lhopkins0119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 14, 2019 -

Jim Ellis Kia of Kennesaw responded

e're happy to hear you had such a positive experience with our team! If there is anything we can help you with in the future, please feel free to reach out.

November 09, 2019

Excellent services Jason Dale is an excellent service advisor, on time accurate and very courteous takes call, return calls in very short period of time, keep the clie More

by WAMEEDALBECKREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Nov 12, 2019 -

Jim Ellis Kia of Kennesaw responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

November 08, 2019

As always, friendly professional service. Diane Bell and her team provide the best service and support hands down for service and maintenance of the Kia's at Jim Ellis of Kennesaw. More

by KIA Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Nov 12, 2019 -

Jim Ellis Kia of Kennesaw responded

Your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

November 06, 2019

Good experience . While I scheduled my appointment for early in the day, the process took a little longer than I anticipated. All and all, everyone was friendly and h More

by TRISH.HARDY52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Takin Arshad
Nov 08, 2019 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Trish! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

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