Jim Ellis Kia of Kennesaw

They are always amazing! With a surprise welcome back cheer, they got me good by returning my keys and making sure I was happy with their service! Competent, cordial and punct With a surprise welcome back cheer, they got me good by returning my keys and making sure I was happy with their service! Competent, cordial and punctual... they always manage to provide the best in what they do! Jason goes above and beyond every time! More

Excellence Personified This team and especially Diana Bell are in the superlative! Her warmth, professionalism, excellence, knowledge, and engagement were all essential to t This team and especially Diana Bell are in the superlative! Her warmth, professionalism, excellence, knowledge, and engagement were all essential to this experience. I am beyond impressed. More

Awesome Service Each staff member is so helpful and eager to assist I love bringing my car here ♥️ Every issue was explained and I walked away feeling confident that Each staff member is so helpful and eager to assist I love bringing my car here ♥️ Every issue was explained and I walked away feeling confident that my car was fully serviced More

Service is done well, but takes forever I have purchased two cars from here, and always have both serviced here. I have found in my last 3 visits that when they tell my it will take 1.5 to I have purchased two cars from here, and always have both serviced here. I have found in my last 3 visits that when they tell my it will take 1.5 to 2 hours, it takes more than 3.5 hours. I have now learned that I should drop off my car and not wait for it to be completed. On my last trip my service provider, Camille Williams, was very helpful and I hope to avoid these issues in the future. As far as my Cadenza I LOVE it - it's much nicer than my Mercedes E350. The only problem I have is that on longer trips I have found that the check engine light goes on. Service always checks it and says there is no issue, but not sure why that keeps happening. More

Diana Bell is the Best! I have been dealing with Diana Bell for approximately 8 years, and I will go wherever she is working for service. She is a true customer advocate. I have been dealing with Diana Bell for approximately 8 years, and I will go wherever she is working for service. She is a true customer advocate. More

Great customer service and great help. Alex made sure he got me in a car and explained the features of the car well. Knows his stuff and again excellent service. got me in a car and explained the features of the car well. Knows his stuff and again excellent service. More

Great experience from begging to end. Very good experience from everyone . Very helpful. . They answered all my questions . Sales . was so kind and understanding . Had lots of patience . Very good experience from everyone . Very helpful. . They answered all my questions . Sales . was so kind and understanding . Had lots of patience . If he didn't know he made sure to find out. More

The worst Dropped my car off for a diagnostic service, came back the next day only having to wait from 11-3:30 for NOTHING! I was given a receipt with no explan Dropped my car off for a diagnostic service, came back the next day only having to wait from 11-3:30 for NOTHING! I was given a receipt with no explanation of what was wrong, had to speak with a manager to even get some type of answers. Even the manager made excuses for the employees! I literally had to beg for services I paid for and I was told I would receive refund but given only a copy of the original receipt. I would never go to this dealership EVER again! Camille was helpful and tried her best! More

Diana is the Best! I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, Diana was my service rep. She has always been friendly, professional, and very candid about what is going on with my car. She really makes a trip to the dealership, which most people I know dread, a totally different experience. If there are any issues she addresses them immediately. Yesterday when my car was ready from having the oil changed, she saw a very small puddle of oil in the garage and halted me leaving, and took the car to have it put on the lift to make sure it wasn't mine leaking oil. Her attitude is always pleasant, and, honestly, she is the reason I come to Jim Ellis KIA. I think there are more people like me, as I spoke to one of Diana's other customers yesterday. She deserves a nice Christmas bonus! More

What was the point in calling ahead? I called to make sure a part was in stock. I was told there were 4. I then scheduled an appointment for 2 days later to have the part installed. Wh I called to make sure a part was in stock. I was told there were 4. I then scheduled an appointment for 2 days later to have the part installed. When I talked to parts I offered to pay for the part but was told there was no need. I shared with the service advisor my need to have the part installed and no flags were raised. When I arrived 2 days later I was told the "proper procedure" was to have the service advisor evaluate what part was needed only to find out the part was no longer in stock. They will call me in few days when it comes in. So I wasted several days, still do not have the part installed, nor do I know when it will. I wasted my time and my effort and still have to do it all over again. More