Jim Ellis Kia of Kennesaw

Happy Service was efficient, personnel was very friendly,auto was returned neat and clean. I have found the service department too be great people to deal w Service was efficient, personnel was very friendly,auto was returned neat and clean. I have found the service department too be great people to deal with since purchasing my cadenza. More

Great Service Associates Associates are always pleasant and helpful, which makes the experience great. Price to replace spark plugs seem extremely high. Really appreciated th Associates are always pleasant and helpful, which makes the experience great. Price to replace spark plugs seem extremely high. Really appreciated the lyft service to work. More

Great team! Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. More

Alex was our salesman he was great this was my wife's first car he walked us through every step and made he fell very comfortable first car he walked us through every step and made he fell very comfortable More

Oil change and brake service. Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy with the extras. A pleasure to deal with. More

Very busy, can be confusing. Okay experience, I never fully feel comfortable there. Hate that you’re kind of pushed to do the survey before you leave. For the amount of workers th Okay experience, I never fully feel comfortable there. Hate that you’re kind of pushed to do the survey before you leave. For the amount of workers there, they also move pretty slow. More

Heated seats and oil change Extremely disappointed in Jim Ellis Kia since we bought our first ever new Kia Sorento a few months ago (we love the car) but can’t say a lot of good Extremely disappointed in Jim Ellis Kia since we bought our first ever new Kia Sorento a few months ago (we love the car) but can’t say a lot of good about the dealership or service. Once we bought our car I texted the salesman a few times regarding question with no response ever. My wife had broken her hip a year ago and wanted heated seats for long trips to help with the pain. The Sorento we picked didn’t have them and was told we could get them added and use the empty console buttons for controls And was told yes my our salesman. (Yes, I specifically asked that question) Trying to schedule an appointment, I left service over 4 voicemails over several weeks and was never called back. I finally refused if go back into voicemail and ended up talking to Matt the sale Manager, which was the only bright spot helping me schedule to appointment. I picked up my Kia yesterday and the service advisor (Christopher Kit or anyone else) never once talked to me. My son and I looked for the button to turn on the heated seats never found in. I went back in and 2 service advisors couldn’t find it either, saying it should be on the console. They ended up calling Christoper Who told them it was on the bottom side of the seat. Horrible place for any button and being able to see it when trying to use while driving. I would have absolutely never spent $1000.00 for such second market dangerous equipment from a dealership. We specifically had it done at the dealership so it would be inline with all the Kia specs and buttons in the correct place, just like we bought it off the lot from the factory. At this point I can’t say I would ever recommend Jim Ellis to anyone. I was actually going to write a letter the the general manager but couldn’t find any contact information on your website besides his name. More

Diana was awesome and so was Robert the big guy who is a bra The dealership is very clean and all the sales reps appear to be very professional. The service department was prompt and attentive to my issue and m The dealership is very clean and all the sales reps appear to be very professional. The service department was prompt and attentive to my issue and made sure that it was corrected and done right. This is an awesome dealership and I would recommend them over other locations that I have been to for service. Diana is superb and very knowledgeable More

Disappointed The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment. I was not offered rental service or anything. I wish they had informed of what the recommendations were needed; prior to the end of my service to allow me to have decided to have additional work done the same day. This is the dealership I purchased from and have received better service in the past. I also asked that my history of service be pulled so I could see what tires were purchased last time and I was informed there was no record. It also seemed like he was rushing helping me, and stated the person that I was seeing was nowhere to be found. The new checkout system only had one person working and took additional time. Once I got my car, my interior had black marks and a chalk marks on my seat. I also had to reset my radio as it did not come on. I called the rep that helped me on both lines, no answer. I may have to get service elsewhere next time. More

Very friendly and great customer service They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean More