Jim Ellis Kia of Kennesaw

Normally good but slow My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the lobby. I did not hear anything until 9:30. I would have expected someone would have at least looked at my car BEFORE 2 hours to determine the problem. Said prob was a leak in gas cap. Had to pay almost $175 to replace - I could pay $15 at autozone to replace it myself with free diagnostic! The only reason I continue to return is that I trust Diana with my car and she treats me with respect and is honest every time I am there (which is too often - lol). More

Awesome Purchase I called and asked questions about the car online before purchasing. I received clear and quick service. After driving over 2.5 hours to pick up my ca I called and asked questions about the car online before purchasing. I received clear and quick service. After driving over 2.5 hours to pick up my car, Tracy McFadden met me with open arms and service. He exceeded my expectations by answering my questions and handling any concerns I had concerning my car. If he didn't have the answer to my questions or concerns, he quickly would reach out for assistance in order to provide quality service. Mike also supplied efficient and quality customer service during the closing of the sale. He was attentive to my needs and questions, with a smile. More

Road ready service! Thank you! I had called earlier and talked with a woman. She said absolutely no appointments were available before I left on my trip. This was Tuesday. I was clo I had called earlier and talked with a woman. She said absolutely no appointments were available before I left on my trip. This was Tuesday. I was close by so went to the dealership and guess what? Kris said they could service my car Friday at 10:30! Thank you Kris. I left on a road trip Sunday and didn’t feel confident driving without the service! Thank you! More

Service Great job as always! Diana always takes good care of me and the mechanics are awesome! I highly recommend this service department. Now I am tired Great job as always! Diana always takes good care of me and the mechanics are awesome! I highly recommend this service department. Now I am tired of writing! More

Awesome customer service Got me in and out fast love it. The customer service is great and they are very informative about your vehicle. Will recommend anyone to visit Jim Ell Got me in and out fast love it. The customer service is great and they are very informative about your vehicle. Will recommend anyone to visit Jim Ellis in Kennesaw Ga. More

Diana Bell is perfect! Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserve Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserves it!! More

In & out I was able to get in and out in great timing. I notified Chris that I needed to be in and out to get to work on time and he made it happen. Thanks! I was able to get in and out in great timing. I notified Chris that I needed to be in and out to get to work on time and he made it happen. Thanks! More

Great service visit This was my second visit to the dealership for service and the experience was great as usual. I actually had Chris for both visits and this time there This was my second visit to the dealership for service and the experience was great as usual. I actually had Chris for both visits and this time there was a new guy that he was training. The new guy did an awesome job and was very personable and transparent throughout the visit. I will definitely be back! More

1st trip First trip to get my Telluride serviced. No surprises as everything went exactly as planned. The wait was maybe a little longer than I would have like First trip to get my Telluride serviced. No surprises as everything went exactly as planned. The wait was maybe a little longer than I would have liked but I felt completely at home. More

WAS HAVING ISSUES WITH IGNITION STARTING I HAVE HAD THE SAME SERVICE WRITER, DIANA BELL WITH BOTH KIA'S I HAVE OWNED. SHE IS A CREDIT TO HER PROFESSION AS WELL AS ANY WOMEN IN HER FIELD. SHE I HAVE HAD THE SAME SERVICE WRITER, DIANA BELL WITH BOTH KIA'S I HAVE OWNED. SHE IS A CREDIT TO HER PROFESSION AS WELL AS ANY WOMEN IN HER FIELD. SHE HAS ALWAYS GONE ABOVE AND BEYOND TO SETTLE ANY ISSUE I HAVE HAD. More