Jim Ellis Kia of Kennesaw

Great Car Buying Experience Visited the dealership to purchase a new Kia Soul for my wife. We had done a lot of research beforehand and had narrowed our choices to either a GT-Li Visited the dealership to purchase a new Kia Soul for my wife. We had done a lot of research beforehand and had narrowed our choices to either a GT-Line or an X-Line. Lavar had the vehicles waiting for us to test drive when we arrived. He was knowledgeable about the vehicles and was able to provide information that helped us narrow down our selection. I'm a USAA member and used their car buying service to get a "true quote" on the vehicle we were interested in. Negotiation and details took place primarily via email, meaning I did not have to spend hours in the dealer. Once we agreed on a final price the time at the dealer was probably the shortest I have ever spent for a new car purchase. All in all I felt like I got a fair deal on the car, the staff was friendly and customer service focused, and the process was as painless as it could be. Would highly recommend them if you are in the market for a new vehicle. More

Outstanding Customer Service My experience at Jim Ellis with Tracy was awesome. After me exploring different options and making my final derision. He addressed all my concerns a My experience at Jim Ellis with Tracy was awesome. After me exploring different options and making my final derision. He addressed all my concerns and was very patient through out my used vehicle purchase. More

Better than Last Time I was with a brand new associate this time (Chris Ford), and even though he was getting use to the system, he was very helpful. Last time, the guy tol I was with a brand new associate this time (Chris Ford), and even though he was getting use to the system, he was very helpful. Last time, the guy told me I needed new tires at 15,000 miles. When I went this time, the new associate and manager told me my tires were good. I felt like last time the guy was taking advantage of me saying I needed new tires. Also, last time I had to pay a bill for them changing my oil, even though it is included in my package when I bought the car. The guy last time explain that the oil was free but service was not. I didn't agree, but I let it go. The associate (Chris Ford) this time did not charge me (because it was included in my package), and was very helpful with any questions. I will be sure to return to him! They also washed my car!! More

Pleasantly I was care for and greeted as soon as i pulled into the garage. My service advisor was polite and as the car was reviewed came out to advised me of th I was care for and greeted as soon as i pulled into the garage. My service advisor was polite and as the car was reviewed came out to advised me of the finding plus a recall was called on the gas door but part was not available so i will receive a call once the part comes in. Now this is another trip i have make out there. More

Engine Oil Change Always a pleasure, Jason and Chris were tremendous and customer support and kindness. I have been here many times before and they never fail to delive Always a pleasure, Jason and Chris were tremendous and customer support and kindness. I have been here many times before and they never fail to deliver. More

Great Experience - Thanks Jimmy I have been a car buyer for more than 50 years. Our salesperson Jimmy Hendrix was very easy to work with. He allowed us to drive the process (pun i I have been a car buyer for more than 50 years. Our salesperson Jimmy Hendrix was very easy to work with. He allowed us to drive the process (pun intended) and was just a pleasure to work with. It was the easiest car purchase we ever experienced. Everyone was pleasant and helpful. No pressure. I highly recommend Jim Ellis Kia of Kennesaw. More

Great Always have a great experience at this location. Diana went above and beyond during my last visit making sure I was more than satisfied. She even trie Always have a great experience at this location. Diana went above and beyond during my last visit making sure I was more than satisfied. She even tried to chase me down after noticing my brake light was out! She ended up calling me and having me come back, making it right and replacing the bulb for free since it was the service department’s “miss.” I would have to say at this location I have always had service that goes beyond a normal service department. More

Thanks Jason Jason was a pleasure to work with. I knew my 90,000 check up would not be inexpensive but felt that he did what was needed. I use to dread when the se Jason was a pleasure to work with. I knew my 90,000 check up would not be inexpensive but felt that he did what was needed. I use to dread when the service reps came out to the waiting room to tell me I needed this, this and that that extra. He also checked on recall notices to help catch potential problems before they happen. More

Great service! The staff was very friendly and answer all of my questions and concerns. The wait time was around 15 minutes before I got asked for service for my ve The staff was very friendly and answer all of my questions and concerns. The wait time was around 15 minutes before I got asked for service for my vehicle. More

Stinger Service review 8.29.2019 I arrived without a reservation at 9:00am and was greeted by Diana on arrival and scheduled for a service. Diana was friendly and offered that my car I arrived without a reservation at 9:00am and was greeted by Diana on arrival and scheduled for a service. Diana was friendly and offered that my car be cleaned if I wish and accepted the offer. Good job Diana and team. Thanks, Michael More