Jim Ellis Kia of Kennesaw

Oil change service I always get good services. But this time I waited for 3 hours and it was busy so I was patient till all customers before and after me left. I was the I always get good services. But this time I waited for 3 hours and it was busy so I was patient till all customers before and after me left. I was the last one and no one had talked to me yet as it has been done in the past with Robert Brooks. When one customer came in, I waited 30 minutes more. Advisor talked to him. I realized I had been forgotten. Finally asked if my car was ready to the employee ( didn't get his name) who waited on me at the beginning. Told him I had been waiting for 3 hours. He apologize and stated he was not the service advisor and checked with Diana Bell. He did review what was done and what needs to be done by or before the next visit. Diana Bell took over and did the invoice and I had to remind her that I had a coupon. She corrected it. Both were nice. For all staff members... Just be sure when the papers are transferred from one person to the other so your customers don't have to wait. I did miss having Robert Brooks handle my service. He always checked in with me if there is a problem or a delay. The service is always good and they do make sure your car maintenance is updated and safe. Hope I don't have to wait too long next time or at least check in with me. Thanks! More

Diana Bell took great care of me! I was greeted almost immediately upon my arrival. Diana was friendly and informative. she answered my questions including transparent upfront pricing. I was greeted almost immediately upon my arrival. Diana was friendly and informative. she answered my questions including transparent upfront pricing. She ensured I was aware of the amenities offered at the facility and was even offered shuttle service, I had not received that offer previously. More

Great service. I loved the whole experience. The staff was friendly and Siana showed me around to make sure I knew where everything was. Wonderful!!! I will be back I loved the whole experience. The staff was friendly and Siana showed me around to make sure I knew where everything was. Wonderful!!! I will be back. More

Stinger GT2 Purchase After doing research all over the U.S. for a New Stinger GT2, Jim Ellis Kia was the best deal. Price and Service was EXCELLENT. This was our 2nd Car w After doing research all over the U.S. for a New Stinger GT2, Jim Ellis Kia was the best deal. Price and Service was EXCELLENT. This was our 2nd Car with them and would recommend them for future purchases. Professional experience. More

Stinger GT2 Purchase Exceptional Experience - Repeat Buyer After doing extensive research both locally and across the U.S., for the best deal on a new Stinger GT2, we went back to Jim Ellis Kia to do business After doing extensive research both locally and across the U.S., for the best deal on a new Stinger GT2, we went back to Jim Ellis Kia to do business with them again. This is the 2nd Kia we've purchased from Jim Ellis Kia and we have been waiting patiently to be able to purchase a new Stinger GT2. We always receive exceptional customer service, and it's always a pleasure working with Israel and Alex as well as Chris, our finance manager. We received a follow up call from Alex after our purchase making sure he addressed all of our questions about our new Stinger, and he is always available even after the sale. If you are looking for a new car or used car, we highly recommend working with Israel and Alex at Jim Ellis Kia! More

Service The service department was friendly and did a good job with my new KIA. The oil change was done when promised. The car wash was good The service department was friendly and did a good job with my new KIA. The oil change was done when promised. The car wash was good More

Great service We recieved great service from Chris K our service advisor and the service mgr over the service department. They replaced our recalled engine in less We recieved great service from Chris K our service advisor and the service mgr over the service department. They replaced our recalled engine in less than a week and got us back on the road. They helped out with all issues and made the process painless as possible. We will probably trade our car with them and buy a new car from Jim Ellis Kia. Thanks for the great service. More

Straight up and honest I visited Jim Ellis Kia to test drive two cars with different packages, as the Kia dealer closer to my house didn't have the car in the different pack I visited Jim Ellis Kia to test drive two cars with different packages, as the Kia dealer closer to my house didn't have the car in the different packages. I told them I wasn't going to buy that day but I was very close to purchasing. Probably within the week. I took both cars for a test drive and chose the package I wanted. I left and did all of my negotiations over the phone. Jim Ellis worked with me on the phone with no hassles and no games by the sales people. Some other Kia dealerships wouldn't even give me a price Out The Door over the phone. It seemed that the other dealers were pressuring me to get me into their site to "give me the best deal". Sheesh. Jim Ellis was different. Lavar Frederick was great to work with as well as everyone else at Jim Ellis Kia. I am very happy that they were giving me the best deal. They were the front runner all along. Thumbs up. More

Great experience from start to finish I started this whole process with zero knowledge of what to do and where to start. Alex helped me out every step of the way, going above and beyond an I started this whole process with zero knowledge of what to do and where to start. Alex helped me out every step of the way, going above and beyond anything I expected from a salesperson. I left the lot with a ton of assurance and information about my new Kia Soul thanks to Mr. Williams. I'm glad I made the drive out to Jim Ellis Kia, I don't think I would have gotten better service anywhere else. More