Jim Ellis Kia of Kennesaw

15 min wait before I was acknowledged or helped?! I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a cust I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a customer, the other guy preferred to shuffle papers. The check out counter was full of Kia folks( which was in full view of the door). No one asked my why I was there or if I needed assistance. Not the Jim Ellis customer service that I’m used to ( I was with VW for 20 yrs and Audi for 10 yrs). Went in for an oil change and a break check.. nothing complicated. When you wash the cars you just hose it down( smearing the dirt and don’t bother to shine the tires back up- that part would be a nice touch. Please use steering wheel covers! Mine is always grimy after service! More

Playing with numbers. I really enjoyed working with Tracy McFadden, a great guy that really listened to me and worked diligently to help me get in the vehicle I wanted. Ch I really enjoyed working with Tracy McFadden, a great guy that really listened to me and worked diligently to help me get in the vehicle I wanted. Chris Turner was a pleasure to work with when it came time to sign the paperwork and complete my purchase. Both these gentlemen were fantastic and I highly recommend them. Now for the part I didn’t care for, Greg Darian, when it came time to talk about the price of the car and put in on paper the cars price mysteriously inflated by $1495 more than its advertise price! Seriously!! I was told this was because the car was a certified used Kia well this is true the car was advertised as such, but it was not advertised at $1495 higher because of this. I mean we all know that there’s going to be tax, tag and title, and usually a dealer fee, which there was. But this other fee was added when there was nothing anywhere ever mentioning it until I started to purchase the vehicle, very frustrating to say the least and for this reason alone I will not do any business at this dealership again or recommend to any Friends family or coworkers to either. More

EXCEPTIONAL overall going into the dealer i was convicence i may not be able to get a car . However James , made it possible after being turned down from differen overall going into the dealer i was convicence i may not be able to get a car . However James , made it possible after being turned down from different dealerships . Overall the staff was friendly and they worked with me . Never made me feel bad for my circumstances. I’ll recommend to anyone . And i hope they have the same experience i did. More

Great service Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable an Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable and staff friendly. While waiting, I talked to salesman Zak about a newer model Soul. He listened to my needs and came up with the perfect car for me. Zak and the manager went the extra mile to help me with my concerns and the price I was comfortable with. They also gave me a fair trade-in price for my old car. Based on my experience there, I recommend Jim Ellis Kia. More

Very efficient and professional! Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest a Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest appraisal as to what service is needed for your car, and fairly priced. More

Great Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash More

Excellemnt customer service and service quality Thanks for the service. friendly and helpful staff, prompt service. great snack area/coffee. my car was washed also. Diana was very helpful. thank you Thanks for the service. friendly and helpful staff, prompt service. great snack area/coffee. my car was washed also. Diana was very helpful. thank you so much. More