Jim Ellis Kia of Kennesaw

Very well run operation. The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of Woodstock to go to Jim Ellis Kia. More

Professional, courteous and transparent Their service team always treats me well even when I don't have an appointment which is most of the time because of my schedule. Went in for my 30K s Their service team always treats me well even when I don't have an appointment which is most of the time because of my schedule. Went in for my 30K scheduled maintenance and the manager jumped in to help get my paperwork rolling because they were a little backed up. They gave me the option of a courtesy car because the service was going to take several hours. They called with updates and let me know of additional needs on my car that could be taken care of at same time. Check in/out was efficient. More

Friendly Staff Staff was friendly and knowledgeable. Gave me options regarding items found during the routine check. He was charming and knew video games. I’d love t Staff was friendly and knowledgeable. Gave me options regarding items found during the routine check. He was charming and knew video games. I’d love to do business with him in the future. More

Purchased 2 cars We were treating extremely well by the staff at Jim Ellis Kia, particularly James Wind, our primary salesperson. Our situation was unique, in that we We were treating extremely well by the staff at Jim Ellis Kia, particularly James Wind, our primary salesperson. Our situation was unique, in that we were holding 2 cars for purchase until the money to fund the purchases came from the proceeds of some financial transactions. We were given a loaner car for a week, and the two cars we were purchasing were held by the dealership, until we were able to verify funds. Very few dealerships would have taken care of us this well! More

fast, efficient, Diana's smarts and kindness Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy a new Kia soon.Scott More

Friendly, fast, efficient! Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for and expected, and clear explanations of what was happening along the way. More

Routine Maintenance Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks s Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks so much! More

Driver's side window will not go up, second time bringing in Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, w Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, why did it go out so fast. Driver's side window will not go up. More

Oil change service Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, show Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, showed me the waiting area, offered water/snacks, and kept me informed of the status of my car. Service was completed in a timely fashion and the car was washed and vacuumed. I had a very positive experience and will gladly bring my car back for services. Since we bought the car here in 2018, employees have been very helpful, kind, and easy to work with. Thank you Kia! More

Oil change and service Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreci Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreciate the service agents being able to accommodate me on a tight schedule that day. More