Jim Ellis Kia of Kennesaw

Doubtful I will return I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and alrea I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and already recalled part. Why was this authorization not completed before I arrived? There is no reason a customer should have to wait 6 hours, for work that was completed in 1 hour. Jim Ellis does not put the customer first. I don't know who dropped the ball on this, but it should be addressed. I would love to speak with the service and/or general manager. More

Serviced my Soul Had my daughter's car in for service. They did an excellent job and were very friendly. Diana was very funny and made sure we got the service we neede Had my daughter's car in for service. They did an excellent job and were very friendly. Diana was very funny and made sure we got the service we needed. The car was finished when promised. More

Kia recall service The staff is amazing! The dealership is way too crowded- no place to park or move around. Vehicle was finished when promised- very friendly and help The staff is amazing! The dealership is way too crowded- no place to park or move around. Vehicle was finished when promised- very friendly and helpful folks! More

Finalized price was as expected. No surprises Pleasant experience primarily because Jim Ellis KIA was unafraid to give me a competitive drive out price on the vehicle we wanted !!! Then there wer Pleasant experience primarily because Jim Ellis KIA was unafraid to give me a competitive drive out price on the vehicle we wanted !!! Then there were no surprises when the documents were being signed. What more can you ask? More

Very well run operation. The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of Woodstock to go to Jim Ellis Kia. More

Professional, courteous and transparent Their service team always treats me well even when I don't have an appointment which is most of the time because of my schedule. Went in for my 30K s Their service team always treats me well even when I don't have an appointment which is most of the time because of my schedule. Went in for my 30K scheduled maintenance and the manager jumped in to help get my paperwork rolling because they were a little backed up. They gave me the option of a courtesy car because the service was going to take several hours. They called with updates and let me know of additional needs on my car that could be taken care of at same time. Check in/out was efficient. More

Friendly Staff Staff was friendly and knowledgeable. Gave me options regarding items found during the routine check. He was charming and knew video games. I’d love t Staff was friendly and knowledgeable. Gave me options regarding items found during the routine check. He was charming and knew video games. I’d love to do business with him in the future. More

Purchased 2 cars We were treating extremely well by the staff at Jim Ellis Kia, particularly James Wind, our primary salesperson. Our situation was unique, in that we We were treating extremely well by the staff at Jim Ellis Kia, particularly James Wind, our primary salesperson. Our situation was unique, in that we were holding 2 cars for purchase until the money to fund the purchases came from the proceeds of some financial transactions. We were given a loaner car for a week, and the two cars we were purchasing were held by the dealership, until we were able to verify funds. Very few dealerships would have taken care of us this well! More

fast, efficient, Diana's smarts and kindness Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy a new Kia soon.Scott More

Routine Maintenance Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks s Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks so much! More