Jim Ellis Kia of Kennesaw

Friendly, fast, efficient! Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for and expected, and clear explanations of what was happening along the way. More

Oil change service Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, show Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, showed me the waiting area, offered water/snacks, and kept me informed of the status of my car. Service was completed in a timely fashion and the car was washed and vacuumed. I had a very positive experience and will gladly bring my car back for services. Since we bought the car here in 2018, employees have been very helpful, kind, and easy to work with. Thank you Kia! More

Driver's side window will not go up, second time bringing in Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, w Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, why did it go out so fast. Driver's side window will not go up. More

Excessive wait time The wait time was excessive for what I was getting done. They need to at least offer a free shuttle to the shopping center across the street! The wait time was excessive for what I was getting done. They need to at least offer a free shuttle to the shopping center across the street! More

Oil change and service Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreci Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreciate the service agents being able to accommodate me on a tight schedule that day. More

Excellent. Because Mr. Williams knows his job from front to back. And also he was a pleasure to work with and I didn't feel as nervous like i have been in the p Because Mr. Williams knows his job from front to back. And also he was a pleasure to work with and I didn't feel as nervous like i have been in the past. More

Great service department! I made an appointment on a Friday for an oil change and check a sensor that had come on and went off. The service advisor (Chris) was great. He met I made an appointment on a Friday for an oil change and check a sensor that had come on and went off. The service advisor (Chris) was great. He met me at the bay and opened my door. We were told it would be Less than 2 hours and we headed to lunch. The work was completed within the time and my car was washed. It was a great service experience. More

Service I am always pleased with the service, staff professionalism and price. The customer service is awesome plus they wash and vacuum my car. The shop is a I am always pleased with the service, staff professionalism and price. The customer service is awesome plus they wash and vacuum my car. The shop is always clean as well. More

Service My customer service lady was great . The place was clean. My service person kept me up to date on the progress of my car. I was out in 45 min My customer service lady was great . The place was clean. My service person kept me up to date on the progress of my car. I was out in 45 min More

15K service The 15K service was faster than I expected. I was in and out in no time. I was assisted immediately upon arrival. Of course it was suggested that I The 15K service was faster than I expected. I was in and out in no time. I was assisted immediately upon arrival. Of course it was suggested that I replace some filters which I did since the price wasn't too bad, but, I probably could have gotten that done cheaper elsewhere. More