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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,551 reviews
April 09, 2019
Awesome, thorough Awesome, thorough, timely. Great customer service renered by Diana Bell . Came in and immediately greated. Appointment was for 8:15 and my car was t Awesome, thorough, timely. Great customer service renered by Diana Bell . Came in and immediately greated. Appointment was for 8:15 and my car was taken back right on time. After suggestions and completion of my service car was washed. Overall great job for thos visit. More
by PARKMAN_2005
Verified CustomerEmployees Worked With
Diana Bell
April 08, 2019
Outstanding customer service I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is th I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is the main reason I keep coming back. She cares about her clients and that is hard to find nowadays. More
by KiaOptimaowner
Employees Worked With
Diana Bell
April 08, 2019
Friendly service team, on-time delivery! The service team is on-time, friendly and knowledgeable. My car is always perfectly maintained, clean and finished when promised. It's easy to make an The service team is on-time, friendly and knowledgeable. My car is always perfectly maintained, clean and finished when promised. It's easy to make an appointment, and the waiting area is comfortable. More
by CINDY.PARMAN
Employees Worked With
Diana Bell
April 08, 2019
Service department I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never ha I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never had an issue. The staff is honest, friendly and knowledgeable. More
by SHANFORTUNE
Employees Worked With
Jason Dale
April 07, 2019
Diana Bell makes buying a Kia easy for Gary and I Gary has bought me 5 kias in the past 7 years and from customer service too all of our service on all cars Diana Bell has made our life a whole lot ea Gary has bought me 5 kias in the past 7 years and from customer service too all of our service on all cars Diana Bell has made our life a whole lot easier she’s great at what she does. More
by ANGIEMAMA46
Employees Worked With
Diana Bell
April 02, 2019
Flat tire They were quick to determine the reason for the flat. Showed me where it was located and advised me that it could be repaired. However, the dealersh They were quick to determine the reason for the flat. Showed me where it was located and advised me that it could be repaired. However, the dealership does not repair flats. The service manager Diana Bell gave me several options in the area that repair flats. The service was wonderful. However, I pay thousands of dollars for my Kia Sorento. It is incomprehensible that the dealer would not repair a quick flat. Especially since I purchased my vehicle at this dealership. More
by LEAMAC1965
Employees Worked With
Diana Bell
April 02, 2019
Oil Change Quick service & friendly employees. Robbie is always quick to check in and gets right to the point & even throws a little humor in to it. Quick service & friendly employees. Robbie is always quick to check in and gets right to the point & even throws a little humor in to it. More
by MARCATPER
Employees Worked With
Robbie Brooks
April 02, 2019
Purchase of 2016 Kia Sorento SXL Jimmy Hendrix was very personable and helpful. Chris Turner very efficient. Robbie Brooks friendly, knowledgeable and helpful by assisting me with o Jimmy Hendrix was very personable and helpful. Chris Turner very efficient. Robbie Brooks friendly, knowledgeable and helpful by assisting me with obtaining and programming a second keyless remote. More
by KENLMILLER
Employees Worked With
Jimmy Hendrix, Chris Turner, Robbie Brooks, Amber Turner
April 01, 2019
"Fantastic Experience" Robbie is a sensational service adviser. Very knowledgeable, friendly, great communicator, and was always available to give me updates on my car. Robbie is a sensational service adviser. Very knowledgeable, friendly, great communicator, and was always available to give me updates on my car. He is an asset to Jim Ellis. I will not bring my car to anyone else!!!! More
by MARCROBERGE
Employees Worked With
Robbie Brooks
April 01, 2019
Excellent Service Robbie is the absolute best. Always takes great care of me, I truly appreciate him for all he does and his hard work with the company. Robbie is the absolute best. Always takes great care of me, I truly appreciate him for all he does and his hard work with the company. More
by cehaskins
Employees Worked With
Robbie Brooks
