Jim Ellis Kia of Kennesaw

It took so long My service adviser was very nice and explained all very well. The service of my car took so long. My car was dropped off around 11:30 am and I was My service adviser was very nice and explained all very well. The service of my car took so long. My car was dropped off around 11:30 am and I was told that I would get a call when the car was ready. No one called me. I went to pick up my car at 3:00 pm and I saw my car in the back parking lot. it was done. I had to wait around 20 min until my adviser would give me my key. He asked me if I would like to wait for another 15 min for the car to be washed. The car must have been washed by the time I arrived. I said no. I couldn't wait longer. Then, he said that the receipt wasn't ready, he will email it to me. and.... I haven't gotten any email with my receipt yet. More

Satisfied Customer I brought my car in at 7:30 that morning. Jason Dale was very helpful and professional. I needed a ride to work and he was able to assist with that I brought my car in at 7:30 that morning. Jason Dale was very helpful and professional. I needed a ride to work and he was able to assist with that also. The crew made me feel for comfortable and relaxed that I was not going to be taken advantage of as a single female bringing her car in to be evaluated for repairs. Jason also asked if I wanted the complimentary detail and they did an excellent job. I am a truly satisfied customer More

Quick and to the Point We were greeted within minutes of walking up. James, our sales guy answered all our questions, took us for a test drive, introduced us to the manager. We were greeted within minutes of walking up. James, our sales guy answered all our questions, took us for a test drive, introduced us to the manager. No sales pressure. We went home to do a little more research. Texted and emailed with Amber, the numbers lady, and had a final number by the end of the day. Went back the next day, signed paperwork, and had a new car. We never felt pressured or hassled. More

deal i wll regret Manager was way to pushy. sales person needed more knowledge of people, product and overall job. spent way to long at dealership due to the fact manag Manager was way to pushy. sales person needed more knowledge of people, product and overall job. spent way to long at dealership due to the fact manager and salesperson did not listen when we spoke. More

Excellent experience Loving working with Diana Bell. Well prepared the documents and offered me good price. I will recommend my friends to go with Diana Bell definitely! Loving working with Diana Bell. Well prepared the documents and offered me good price. I will recommend my friends to go with Diana Bell definitely! More

Replacement/Installation windshield washer motor pump Diana Bell met with us promptly at the appointed time, listened to our problem, then facilitated the replacement and installation of the defective par Diana Bell met with us promptly at the appointed time, listened to our problem, then facilitated the replacement and installation of the defective part--the only problem we've ever encountered with our 2017 KIA. This is our first KIA, but it won't be our last, thanks to Diana and customer service beyond our expectations. More

New to the area and a Happy Camper This location provided great customer service, nice waiting area, and a great complimentary car wash. I will definitely be back. Please keep up the This location provided great customer service, nice waiting area, and a great complimentary car wash. I will definitely be back. Please keep up the good service. More

Right Car Right Price Had been shopping for a CPO Optima, Accord, or Camry. After visiting multiple dealers Jim Ellis came through with the best price, great service, and a Had been shopping for a CPO Optima, Accord, or Camry. After visiting multiple dealers Jim Ellis came through with the best price, great service, and a quick process with the paperwork. Having the car I had inquired about pulled out and ready to go when we arrived to test drive the car was a nice touch. More

Service It was a great experience. Diana helped out a lot and filled me in on certain things I didnt know I needed to be serviced and benefits I was not aware It was a great experience. Diana helped out a lot and filled me in on certain things I didnt know I needed to be serviced and benefits I was not aware of, all in all she will always be my service agent if possible. More

Great customer service There is another Kia dealership closer to me, but they don’t come close to the customer service level of Jim Ellis. Very good customer service. There is another Kia dealership closer to me, but they don’t come close to the customer service level of Jim Ellis. Very good customer service. More