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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,602 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,602 reviews
March 11, 2019
Excellent Service Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone w Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone was very kind to him. He enjoyed looking at the cars in the showroom. Thank you. More
by CINDYVK
Verified CustomerEmployees Worked With
Robbie Brooks
March 11, 2019
Not impressed with the Upselling I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA h I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA have been employed at this establishment. I have had all of the recommended services and up until it crossed over 100K miles, I kept a service package. I was told that I needed to have my coolant flushed because "it was the wrong color" to the tune of $165.00. The wrong color??? Also, this Coolant flush (recommended at 100K) service was done at the 100K service, or at least it was listed on the receipt. My car now has 140K miles on it. This seems to be a pattern with Jim Ellis. We did not have these issues when the dealership was Cobb County KIA. The last time I visited for an oild change, prior to this Saturday, I was informed that my brakes needed replacing (they did NOT). So, I'll be moving my business. More
by KIMBERLYHANEY
Employees Worked With
Do not remember the service reps name.
March 11, 2019
Excellent Service, even better than Toyota! As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me throu As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me through the services that would be provided to keep my car running smoothly. He also made me very comfortable while I waited for the work to be performed. Will surely come back. More
by DARMIEADE
Employees Worked With
Jason Dale
March 11, 2019
Excellent Service Friendly People I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super busy day but the wait wasn’t too long and the waiting area is comfy with snacks and nice chairs. I love the online scheduling. More
by BLACKKNIGHTTEAGS
Employees Worked With
Diana Bell
March 11, 2019
Maintenance Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs and updates on my time More
by JANETMOOTS
March 11, 2019
Excellent Service Overall service was excellent the presence was welcoming. Everybody was so friendly! I love getting my car serviced at Jim Ellis of Kennesaw. I will c Overall service was excellent the presence was welcoming. Everybody was so friendly! I love getting my car serviced at Jim Ellis of Kennesaw. I will continue. More
by HSHEVIS
Employees Worked With
Robbie Brooks
March 11, 2019
Ready and Willing Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! More
by LON.SPITLER
Employees Worked With
Diana Bell
March 10, 2019
Bought First Kia Bought my first KIA at Jim Ellis Kia. Had a really good experience would recommend them to anyone. They were not overbearing or rude a Bought my first KIA at Jim Ellis Kia. Had a really good experience would recommend them to anyone. They were not overbearing or rude a More
by NICOLEMGRAY10
Employees Worked With
Chris Turner, Terrence Liddell, Corie Anziano
March 09, 2019
Oil change Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arri Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arrived. More
by Angie
Employees Worked With
Diana Bell
March 09, 2019
Criminals or incompetent My car was in for a recall that was a follow-on to a previous recall. Supposedly my engine was replaced in a previous recall. Based upon that recall My car was in for a recall that was a follow-on to a previous recall. Supposedly my engine was replaced in a previous recall. Based upon that recall there was another recall for a potential fuel line issue. The dealer had my car for about a month so I asked them to also rotate and balance my tires. When I went to get my car, I paid for the tire rotation. Before leaving the dealership I noticed that the tire rotation never happened. There is green paint on the back left tire which was still in the same place. Also the tread on the rear is much greater than the front... I got a refund for the tire rotation before leaving. On top of that, prior to picking up my car I was called and notified that my front brakes were at 2% and need to be fixed. Thankfully I declined since this is complete xx and an attempt to rob me. They never took my tires off so how the xxxx did they check the brake pads!!! I plan to get my engine numbers checked as I don't believe my engine was ever changed in the first place. I will then take this up with Kia Corporate. More
by JNSHAND
Employees Worked With
Miranda
